Front Office Supervisor (m/w)
About the job
Job Summary:
Oversee the functions of the Front Office and Front Office staff while providing a personal and courteous check in and check out for the guest. Must be aware of the scheduled functions of the hotel, all emergency procedures and policies to assist the guests in all situations.
Essential Functions:
-Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
-Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
-Maintain positive guest relations at all times.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
-Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
-Manage work schedules and adjust to business needs.
-Assign work duties to staff.
-Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
-Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff.
-Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
-Ensure security of guest room access.
-Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
-Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
-Ensure all closing duties for staff are completed before staff sign out.
-Complete shift handover
Conditions:
-Competitive salary
-Permanent contract
-Availability to work on different shifts
About you
2+ years Management experience
Knowledge in Opera highly desirable
Spanish & English fluent. Other languages valuable.
- Languages required: Spanish and English.
The company
The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler.
The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea.
Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car.
Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.
