Guest Service Agent Hotel 5*
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Guest Service Agent Hotel 5*

About the job

Named one of luxury's 25 Most Innovative Brands by Robb Report, Nobu Hospitality is ranked among an elite selection of global luxury brands. The natural growth of Nobu hospitality, built on service, image, and reputation, offers the complete spectrum of hotel, restaurant and residence management for unique projects around the world. Founded by Nobu Matsuhisa, Robert De Niro and Meir Teper, with operations spanning five continents, the Nobu brand thrives in the world's capitals as the ultimate destination lifestyle experience.

Essential Functions:

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Coordinate guest requests, reservations and miscellaneous tasks as required.
· Assist guests with transportation needs.
· Monitor Nobu APP requests, action and respond promptly.
· Coordinate with external service providers, all internal concierge requests.
· Answer department telephone within 3 rings using correct greeting and telephone etiquette.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Review daily business activities.
· Read the Concierge log daily and record all pertinent information in the log book.
· Prepare guestroom for arrival.
· Service guests and provide a follow-up courtesy call.
· Send confirmation notes/cards to guests for each request handled.


-Permanent contract
-Availability to work on different shifts

The company

The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler.

The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea.

Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car.

Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

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Guest Service Agent Hotel 5*

Barcelona, Spain

Full-time, More than 1 year

Start Date:

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