Front Desk Receptionist
About the job
The Killarney Avenue Hotel, is a Four* Hotel located in the heart of Killarney and is part of the O’Donoghue Ring Collection. The team at The Killarney Avenue Hotel are seeking an experienced Front Desk Receptionist to join their team on a full-time basis.
What you'll do:
• Manage all reception duties, working as part of the wider Front Office Team.
• Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner.
• Anticipate guests’ needs and ensure that service is provided to the level they require and beyond their expectations.
• Strong knowledge and understanding of all standards of performance and delivery within all front office departments.
• Answer the switchboard and hotel telephone as per the company standard of service.
• Develop a strong working relationship with colleagues in your department and related departments.
- Department: Reception
About you
• Previous experience in a similar role in a 4* or 5* is an advantage.
• A team player with the ability to multi-task in a fast-paced environment.
• Detail orientated, with the desire to progress within the luxury hospitality market.
• Must possess excellent communication and interpersonal skills.
• A knowledge of the Hotsoft operating system would be an advantage but is not essential.
• Fluent English language skills are essential.
- Language required: English.
The company
O’Donoghue-Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Combining classic luxury, wellness, innovative restaurant, and bar concepts. Our Killarney based hotels include the Killarney Plaza Hotel & Spa, the Killarney Avenue Hotel, and the Killarney Towers Hotel. The River Island Hotel is located at the heart of Sliabh Luachra in the vibrant market town of Castleisland.
Independent and Innovative restaurants & bars include The Tan Yard, Café Du Parc and O’Donoghue Public House.
The Tan Yard Restaurant offers a warm and relaxed vibe, where quality prime cuts and fresh local seafood are infused with flavour and grilled to perfection.
The Café du Parc is a beautiful place to work inspired by the vibrant café culture of Paris and the natural beauty of the neighbouring Killarney National Park. It is a casual and relaxed eatery, where great coffee and food are served all day.
O’Donoghue Public House is a modern take on the traditional Irish pub in the heart of Killarney town, rooted in the authentic traditions that characterize the hallmark of Ireland’s world-famous pub culture, seamlessly blended with a contemporary approach to the décor, food, and drink experience.
We also have Killarney Urban Farm, an Ireland's first hospitality hydroponic farm, servicing our bars, restaurants, and hotels in Kerry.
Our company philosophy is built upon three core values: employee experience, customers experience and standards of excellence.
So, what are you waiting for? We are waiting for you…
