Customer Research Officer
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Customer Research Officer

Qatar Airways



Customer Research Officer

About the job

About the role

We are hiring for your skills to provide research assistance to CRM and the units it supports. Mainly be responsible in developing the feedback mechanisms in the department’s survey platform, and ensure proper reporting and data flows of the collected responses in multiple integrated systems. This role will also lead the analysis of the combined operational and the experiential data.

Other operational duties would include:

  • Develop detailed business acumen of the internal client being serviced along with operational knowledge and understanding to be able to support them better.
  • Develop a quick understanding of the client’s requirements and the agility to act on them in a valuable, yet practical and realistic approach.
  • Plan the sampling frame for the research studies conducted by the department.
  • Implement the research design in the survey platform and ensure that it follows the correct research methodology to collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations.
  • Support the benchmarking studies and competitor analysis of the team.
  • Compile and analyse statistical data using modern and traditional methods to collect it.
  • Deliver as requested the KPI measurement, dashboard, and regular reports with observations, analysis, key findings and recommendations that will help the department in understanding its business and operationalizing action plans for improvements.
  • Work with IT, the team and the clients to improve system integration, research data quality, data collection mechanisms, and data usage (collection, preparation, processing, and analysis) efficiency.
  • Perform other department duties related to the position as directed by the management.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.


About You

We are looking for a passionate and experienced professional to join the Digital – Commercial Team.

  • Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
  • Bachelor’s Degree or higher in Social Sciences, Marketing Research, Marketing, Psychology, Sociology, Statistics, Economics, Applied Mathematics, Applied Computer Science or equivalent.
  • In depth understanding of current market conditions including competition landscape.
  • Experience working in more than 1 geographical region.
  • Exposure to a multi-cultural work environment.
  • Prior airline / consultancy experience.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.


Customer Research Officer

Doha, Qatar

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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