Loyalty Activation Manager
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Loyalty Activation Manager

Qatar Airways



Loyalty Activation Manager

About the job

About the role

As a Loyalty Activation Manager, you will be creating new loyalty activation features, redemption as well as accrual alternatives.es geared towards increasing the loyalty base and strengthen the Loyalty program. You will be responsible to build customer loyalty across customer journey on the website. Continuously working with the Loyalty team to create business cases around new streams and features

Other key accountabilities include:

  • Act as key partner to Loyalty team in developing member activation across the digital customer journey.
  • Diligently conduct market research and competitive analysis to thoroughly understand the landscape and key trends in the market.
  • Craft strategy and own tactics to attract potential members as well as engaging and delighting existing members in digital traveler services.
  • Increase member satisfaction, loyalty, and advocacy by transforming physical experiences and pain points in the travel journey to become digital.
  • Lead the best way to recognize, personalize, merchandise and deepen member engagement during the digital customer journey.
  • Creating new loyalty activation features, redemption as well as accrual alternatives geared towards increasing the loyalty base and strengthen the Loyalty program.
  • Join field research in partnership with service design function to validate member pain points.
  • Map member pain points across digital customer journey to support prioritization of digital development.
  • Suggesting personalized member experiences that engage, delight and increase shopping conversion.
  • Innovate and validate proof of concepts of digital member recognition in the travel chain that retain.
  • Selecting and implementing relevant loyalty partnerships across digital traveler services to reduce friction.
  • Reaching high-value audiences to build customer loyalty where it makes the most difference.
  • Tell stories through detailed metrics that elaborate on success or opportunities in digital traveler services.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.


    About You

    We are looking for a passionate and experienced professional to join the Digital Commerce & Service Experiences Team.

    • A bachelor’s degree qualification.
    • 6+ years of job - related experience
    • Experience of managing customer loyalty experience at a digital brand preferably in the travel or hospitality industry.
    • Experience of measuring customer sentiment (NPS, etc) and optimizing loyalty programme offering.
    • Experience with customer journey mapping and loyalty activation.

    About Qatar Airways Group

    Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

    So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

    How to Apply

    If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.


    Loyalty Activation Manager

    Doha, Qatar

    Full-time, Indefinite

    Start Date:As soon as possible

    Latest start date: