Programme Manager Continuous Improvement and Transformation
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Programme Manager Continuous Improvement and Transformation

Qatar Airways



Programme Manager Continuous Improvement and Transformation

About the job

About the role 

Responsible for the managing and developing strategies for CI&T areas as per the assigned portfolio. Analysing and Developing strong strategy and interfacing with senior management to ensure the best value for the company in line with its strategic, financial and operational requirements. Managing a team of specialists, the Manager CI&T will lead the team toward achieving set goals and objectives while ensuring compliance and high professional standards are maintained. This role will act as coach, a mentor, problem solver, change agent, and an expert in understanding and implementing change management and organizational dynamics.

Below are some of the key accountabilities:

  • Propose and implement automation and digital solutions.
  • Provide subject matter expertise and best of class industry practices related to business transformation.
  • Effectively lead and orchestrate physical and digital workshops 
  • Ensure delivery of financial and non-financial tangible benefits to the company.
  • Support the implementation of a disruptive and comprehensive CI&T plan by coordinating the successful delivery of projects.
  • Support the implementation of Service Level Agreements, Operating Level Agreements and internal service standards.
  • Give guidance in Enterprise Project Management Office best practices
  • Propose and implement an effective Service Delivery Model and stakeholder management framework.
  • Deliver end to end process transparency and functional excellence measures.
  • Ensure core policy compliance and process controls are in place as a service foundation.
  • Introduce continuous improvement projects to implement high quality processes built to scale and flex, driving down cost and improving service.
  • Deliver insights and analytics that support better decision making and drive an enhanced service experience.
  • Execute medium to large scale cross-functional projects to improve speed, enhance value and build healthy professional relationships with internal and external stakeholders.
  • Conduct Value stream and continuous improvement assessment of mapped processes.
  • Apply digital / technology solutions to improve efficiency, control and remove manual work.
  • Responsible for implementation of solutions and project management of CI&T programmes.
  • Timely delivery of performance packs for all service lines to enable SDM.
  • Apply clear data led measures of success for CI&T
  • Manage teams’ service measurement and report service feedback to senior management.
  • Drive team culture of service and programmes to drive service capabilities.
  • Ensure the monitoring and strict compliance of CI&T activities with the Group’s policies. 

About you

  • Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience.
  • Degree in Business, Finance or Engineering.
  • Lean Six Sigma Black Belt and /or Project management qualification 
  • Proven track record in Process Improvement and Performance Excellence
  • Experience in organization transformations. 
  • International work experience.  
  • Strong leadership and business/performance mindset, with outstanding capabilities of negotiation and influence
  • Hands-on, at ease in both strategic and operational activities, and managing ambiguity.
  • Strong written and verbal communication skills, for internal and external business users.
  • Exposure to Digital solutions and tools.
  • Strong business acumen
  • Proven track record in leading projects and engaging teams
  • Driving Business Performance and Change
  • Command of English language
  • Proven track record in leading projects and engaging teams
  • Driving Business Performance and Change
  • Excellent mentoring and coaching skills
  • Excellent analytical skills with the ability to compile and analyse large amounts of data in order to extract relevant information and identify patterns
  • Structured and effective way of working with strong interpersonal and communication skills.
  • Excellent change management, influencing skills and problem-solving skills

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. 

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. 

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply 

If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.


Programme Manager Continuous Improvement and Transformation

Doha, Qatar

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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