I.T. Manager
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I.T. Manager

Radisson Hotel Group (RHG)

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I.T. Manager

About the job



Role purpose:

As a global player in hospitality industry, it is key for RHG to have an effective channels & distribution network to ensure the maximum revenue efficiency is reached by leveraging all different internal & external distribution channels. In order to achieve this goal, a strong IT lead on the Distribution & channels area is required, to manage our key integrations with different partners & channels:

·        GDS (Global Distributor System), OTAs (Online Travel Agencies) and other channels distribute RHG hotels, the related rooms and services (e.g., meeting & events) to potential guests via our CRS (Central Reservation System).

·        RHG also integrates its CRS with our RHG owned reservation web.

·        RHG has agreements with Loyalty partners for rewards earning, exchange or claim.

RHG is currently in the process of developing and deploying a new CRS and Loyalty system based on SAP S4 HANA technology to further enhance its distribution and customer engagement capabilities. 

Roles/Responsibilities

·        Manage relationship with new and existing partners.

·        Drive commercial prioritization of new partners.

·        Drive solution design along with our integration partners to ensure a seamless integration of all our channels into RHG’s ecosystem, covering all different aspects (cost, time, resource…)

·        Consult on best connectivity options for new partners

·        Be a technology trusted advisor towards our business counterparts, actively participating on partner business reviews.

·        Lead all Application lifecycle within your domain (product planning, development…), including connectivity integration.

·        Review contracts with various partners to understand agreements and best Technology solution to fulfil those requirements

·        Rate set up for new partners on existing interfaces (GRM, Rate Express and Spreadsheets)

·        Request and charter need for new interface or enhancements to existing interfaces

·        Engage Technology Solutions when needed to participate in partner business reviews regarding connectivity

·        Negotiate contracts with various partners, engaging Technology Solutions as necessary.

Location:

·        Madrid

Language skills:

·        English fluent almost native it’s a must

Must have experience

·       + 3 years’ experience as a distribution & channels system lead in the hospitality industry

·        At least 5 years’ experience in multinational environments

·        At least 10 years’ experience in IT

 

Desirable experience

·        Technical experience with SAP, including SAP integration activities

Travel needs

·        Around 20%, primarily Brussels

Soft skills:

·        Leadership, communication, efficiency, sociability

Minimum education:

·        University Degree in Computer Science, Information Systems, Business Administration, or related field.

·        A recognized project management qualification is preferable.

The Head of IT Distribution & Channels will be the IT lead working with internal and external partners to provide the optimal integration (direct or indirect) for CRS system and related external partners, and may also oversee other integrations such as the ones related to Loyalty, so we can keep a coherent integration architecture for all third parties or external systems.  

"Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our eight unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.

Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations."

    

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I.T. Manager

Madrid, Spain

Full-time, Indefinite

Start Date:

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