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Richemont
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[Cartier] Client Service Coordinator (6months Contract)
About the job
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
MAIN PURPOSE
The Client Service Coordinator is responsible for excellence in Client experiences for internal and external clients ; By providing full and cross functional supports for all networks and boutiques. Being a supporter and coordinator of the client service team, to provide the basic and accurate analysis, reports and documentation in timely manner and good communicator on CS activities with boutiques and other teams.
KEY RESPONSIBILITIES
Key responsibility 1: Management of all CS reports and documentations related to all CS activities.
- Daily follow up CCP issue report
- Weekly extraction of the flat file and upload in SFTP
- Monthly activity report extraction and analysis on repair orders
- Monthly RO report extraction and upload by boutiques
- Monthly client marketing FOC plan report follow ups
Key responsibility 2 : Network supports and communication on Cartier Care and Care Service
- All network supports and communication on Cartier care issues
- Technical issue follow ups and communication with all networks
- Diligent updates on training material and any update by HQ
- Care Service tool management – overall tools, gifts and accessories requested by HQ and boutiques. ordering & distribution to all boutiques
Key responsibility 3 : Translation & documentation
- Management of all care service related documentation & translation from HQ
- Translation of necessary documents and communication with other teams and boutiques
Miscellaneous : ad-hoc projects & task supports
- Proactive supports on any project and task given by HQ and CS manager.
PROFILE
- University degree or relevant level of academic background.
- Retail or CS experience could be +
- Fluency in English
- SAP experience preferred
- Spreadsheets in Excel and presentations in Power Point is MUST
SKILLS/ABILITIES
- Ability to take all the tasks given under pressure and enjoy the fast moving environments
- Hands on attitude
- Excellent communication and negotiation skills
- Problem solving and process management skills
- Self-confidence, Empathy, Emotional control, Rigor, Discernment, Assertiveness, Curiosity.
- High level of integrity and widely trusted
- Act as a team player
- Department: Customer Service
Closed
[Cartier] Client Service Coordinator (6months Contract)
Full-time, Indefinite
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