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Client Experience Executive

Richemont

Posted

Client Experience Executive

Job Description



  

  

MAIN PURPOSE

The purpose of the position is to support the strategic CRM programs, particularly client loyalty programs and treatment. This position will be highly involved in operation and coordination with central and local teams

KEY RESPONSIBILITIES

  • Key responsibility 1 – CRM program management


-                    Manage the strategic CRM projects: omni-channel client loyalty programs and various CRM campaigns

Ongoing execution and monitor of CRM projects and campaigns

Result follow up and analysis for enhancement

  • Key responsibility 2 – Client treatment and experience


-                    Support Client Treatment Manager to develop client treatment plans: gifting, seasonal greeting, events, communication, for the purpose of client relationship building and maintenance

-                    Co-work with central team to develop client gifts, and local source personalized gifts, to support the various gifting occasions

-                    Organize CRM events, including boutique celebration events, client experience events, 3rd party collaboration events etc.

-                    Operate and execute smoothly the plan and ensure a high-quality delivery, closely coordinate with boutiques and related function teams

  • Key responsibility 3 – Management of CRM material and PLV


-                    Manage the CRM related material, PLV, edition, printings, etc., including ordering, production, logistic, stock and consumption tracking (at central and boutique level), result analysis

  • Key responsibility 4 – Analysis, reporting and budget management


-                    Prepare regular client treatment and budget usage tracking report

-                    Prepare analysis and reporting to evaluate CRM programs for enhancement

-                    Client treatment budget management

…………………………………………………………………………………………………………….

QUALIFICATIONS

Experience:

  • Bachelor degree or above
  • Minimum 2 years working experience with luxury / fashion or luxury hotel industry (CRM / Marketing experience preferred)
  • Excellent communication skills and relationship management skills.
  • Very good sense of aesthetic and brand image
  • Strong planning, multitasking and project management skills.
  • Proficient with Microsoft Office Programs (Word, Excel, and PowerPoint) Access is a plus
  • Skilled in both written and spoken English and Chinese Mandarin
  • Attention to detail and preciseness
  • Logical thinking
  • Positive attitude and good team player
  • Self-starter, takes initiative and responsible personality
  • Strong interpersonal communication skills


…………………………………………………………………………………………………………….

DIMENSION:

  • Headcount supervised: 0
  • Internal contacts:


Strong working relations with the CRM team / Commercial teams / Logistic team /Commercial teams / Communication and Marketing team / central teams.

Details

Job type
Full-time
Location
Shanghai, China
Department
Customer Service
Starting in
As soon as possible
Contract duration
Indefinite