Food & Beverage Administrative Assistant
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Food & Beverage Administrative Assistant

Rosewood

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Food & Beverage Administrative Assistant

About the job

Job Description

OVERVIEW

A person that is a team player with good communication skills. A person in this role needs to be highly organized, able to work under pressure, able to think critically and meet deadlines. A positive attitude and work ethic is required with a “can do” attitude.

QUALIFICATIONS & WORKING EXPERIENCE

  • Preferable with Degree in Hotel Management or Business.
  • 3 – 5 years of experience in secretarial role.
  • 1-2 years of operational experience in Food and Beverage and / or Culinary
  • Excellent computer skills, including Microsoft Office and Adobe understanding, and typing.
  • Fluent spoken and written English

JOB SUMMARY

Support the Food & Beverage leadership team with activities designed to fulfil the divisions strategies and objectives. Provides secretarial, clerical and personal assistant support necessary for the smooth and productive functioning of the office. Provide support in daily administrative tasks to support departmental business operations.

 

KEY RESPONSIBILITIES

Administration

  • Provides administrative support to Food and Beverage Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
  • Locates and attaches appropriate file correspondence to be answered by Food and Beverage Head.
  • Types, files, and upkeeps all private and confidential matters related to the department.
  • Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval.
  • Ensures all files are kept up-to-date at all times.
  • Prepares the relevant materials for all meetings attended by the Food and Beverage Heads: Daily operations meeting, executive committee meetings, departmental meetings and ad hoc meetings.
  • Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
  • Makes copies of correspondence or other printed matters.
  • Prepares outgoing mail.
  • Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
  • Monitors and maintains the proper appearance of the Food and Beverage Heads office area.
  • Maintains organized files.
  • Reads and routes incoming mail and outgoing correspondences.
  • Handles outgoing mails by courier.
  • Ensures travel authorization forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.
  • Handles monthly requisition of stationeries/general and dry goods stores.
  • Checks and updates associates’ attendance records for Division Head’s approval and obtain individual associate’s signature before forwarding it to Paymaster.
  • Handles franking of mails for the Division.

Guest Satisfaction

  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Greets visitors, ascertains nature of business, and directs visitors to appropriate associate.

Operations

  • Assists in the preparation of the annual business plan.
  • Ensures that minimum brand standards have been implemented.
  • Ensures that all Food and Beverage Essentials are implemented.
  • Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  • Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.


Other Duties

  • Ensuring that all guests are made to feel welcomed and appreciating the richness of culture diversity of your clients, associates and location.
  • Solve and manage guests’ issues in a professional manner.
  • Ensure confidentiality and security of all data and documents in the property.
  • Abides by the Rosewood Hotel and Resorts Associate handbook.
  • Abides by the Rosewood Hotel and Resorts Confidentiality Code of Conduct.
  • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition


Group Specific

  • Contribute to ensuring that brand integrity and clarity are always maintained.
  • Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
  • Model the company’s culture, vision, mission and core values at all times.
  • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition.
  • Complies to the company policies.
  • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition.
  • Takes on other tasks in addition to the ones stated, in a reasonable framework.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.



About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.


Closed

Food & Beverage Administrative Assistant

Hawaii, United States

Full-time, Indefinite

Start Date:

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