Rooms Controller
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Expired

Rooms Controller

About the job

POSITION PURPOSE
• To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay.
• To ensure rooms inventory is balanced and matched with Marriott Marsha system.
• Ensure all FO KPIs goals are all in control and achieved.
• To fulfill Marriott loyalty program requirements and audits.


ESSENTIAL FUNCTIONS

Rooms Controller

• Take handover of the next day arrivals from the reservations team.
• Take handover of all groups’ arrival next day and ensure payment is made, comments are well updated and routing is correctly made to the PM.
• Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team.
• Coordinate with group coordinator and assign groups rooms, and finally handover to FO to prepare for pre-registration procedures.
• Follow and coordinate with HSK Queue Rooms.
• Review the room inventory with Revenue and Reservations team and streamline if necessary, handle room type overbooking.
• Review and Manage Guest room inventory for same day reservations sales to maximize yield and occupancy.
• Act as the main point of control for saleable rooms in conjunction with revenue, front office, and Housekeeping and Engineering teams.
• Balance rooms inventory as per Marriott guidelines.
• 3 days in advance and daily allocate VIPs, groups, and other special reservation.
• Profile Management weekly audit in Opera and handover audit reports to FOM and EAM.
• Manning the Front Office Phone to ensure availability and handle email account.
• Responsible for setting and achieving the daily Upselling and enrollments goals by Identifying opportunities for the team and placing alerts on potential arrivals for Loyalty program Enrolments and/or TSA upselling.
• Conduct Briefings where FO, revenue, reservation, groups issues are discussed and daily goals achievements are checked.
• Understand the room’s revenue selling/ rates strategy from Revenue team and ensure FO team full compliance to the set strategy.

About you

At least 1 to 2 years experience working as rooms controller
• Must be able to speak, write and converse freely in English.
• Preferable to able to Write and converse freely in the language spoken in the area.
• Preferable to be able to speak in one additional language other than the first two.
• Must be proactive.
• Must have computer skills.
• Must have opera knowledge
  • Language required: English.

The company

Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.

On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.

The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.

Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.

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Expired

Rooms Controller

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

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