This position is not available anymore, but there are more Housekeeping jobs
Soho House
Posted
Closed
Housekeeping Manager - Soho Warehouse (DTLA)
About the job
Job Summary
Responsible for the entire housekeeping department and operation as well as the overall cleanliness and appearance of the property.
Main Duties
- Upholds Mystery Shopper guidelines and all Service Standards.
- Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
- Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.
- Assess staff performance, conduct appraisals, and strategize for improving staff performance.
- Maintains professional relationships with all coworkers and guests.
- Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, ensuring timely resolution.
- Resolving staff issues/concerns, ensuring follow up.
- Properly communicating with other departments regarding daily activities/issues.
- Supporting staff with service when and where necessary.
- Monitoring staff schedule to accommodate business needs on a daily basis.
- Maintains a safe, clean, organized, and stocked work area.
- Ensure that the health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is adhered to at all times.
- Implement, monitor, adhere to, and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable.
- Oversee the overall cleaning and maintenance of guest’s rooms and public areas.
- Ensure that all department work smoothly and efficiently.
- Oversee work assignments of Housekeeping staff.
- Ensure high standard of cleanliness and order throughout property.
- Ensure that cleanliness standards are maintained at all times through daily walkthroughs with Supervisors and lead staff members.
- Monitor production levels to ensure optimum quality delivered by staff.
- Observe and evaluate quality and quantity of work by staff members.
- Ensure that all equipment is properly maintained and in good working order.
- Ensure that all guest requests and special needs are addressed in a timely manner.
- Hold daily shift briefings and monthly department meetings.
- Manage inventory supplies on a monthly basis.
- Work within the budget, reducing costs and improving revenues.
- Provide departmental expenses and accruals to accounting.
- Monitor labor and operational expenses.
- Manage check book and month end process.
- Prepare and monitor yearly departmental goals.
- Ensure proper and complete On-boarding process is done.
- Control out-of-order and discrepant rooms.
- Prepare staffing forecasts.
- Develop team, individual skills and performance to the highest possible level.
- Perform other duties as requested by manager.
- Health Care + 401K: Full time employee's are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employee's have sick day's + vacation days
- Career Development: Soho House can progress your career internationally.
- Learning & Development : An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
- Department: Housekeeping
Closed
Housekeeping Manager - Soho Warehouse (DTLA)
Los Angeles, CA, United States
Full-time, Indefinite
Start Date:
Latest start date: