Housekeeping Manager - Soho Warehouse (DTLA)
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Housekeeping Manager - Soho Warehouse (DTLA)

Soho House

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Housekeeping Manager - Soho Warehouse (DTLA)

About the job



Job Summary

Responsible for the entire housekeeping department and operation as well as the overall cleanliness and appearance of the property.

Main Duties

  • Upholds Mystery Shopper guidelines and all Service Standards.
  • Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
  • Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.
  • Assess staff performance, conduct appraisals, and strategize for improving staff performance.
  • Maintains professional relationships with all coworkers and guests.
  • Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, ensuring timely resolution.
  • Resolving staff issues/concerns, ensuring follow up.
  • Properly communicating with other departments regarding daily activities/issues.
  • Supporting staff with service when and where necessary.
  • Monitoring staff schedule to accommodate business needs on a daily basis.
  • Maintains a safe, clean, organized, and stocked work area.
  • Ensure that the health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is adhered to at all times.
  • Implement, monitor, adhere to, and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable.
  • Oversee the overall cleaning and maintenance of guest’s rooms and public areas.
  • Ensure that all department work smoothly and efficiently.
  • Oversee work assignments of Housekeeping staff.
  • Ensure high standard of cleanliness and order throughout property.
  • Ensure that cleanliness standards are maintained at all times through daily walkthroughs with Supervisors and lead staff members.
  • Monitor production levels to ensure optimum quality delivered by staff.
  • Observe and evaluate quality and quantity of work by staff members.
  • Ensure that all equipment is properly maintained and in good working order.
  • Ensure that all guest requests and special needs are addressed in a timely manner.
  • Hold daily shift briefings and monthly department meetings.
  • Manage inventory supplies on a monthly basis.
  • Work within the budget, reducing costs and improving revenues.
  • Provide departmental expenses and accruals to accounting.
  • Monitor labor and operational expenses.
  • Manage check book and month end process.
  • Prepare and monitor yearly departmental goals.
  • Ensure proper and complete On-boarding process is done.
  • Control out-of-order and discrepant rooms.
  • Prepare staffing forecasts.
  • Develop team, individual skills and performance to the highest possible level.
  • Perform other duties as requested by manager.
  • Health Care + 401K: Full time employee's are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employee's have sick day's + vacation days
  • Career Development: Soho House can progress your career internationally.
  • Learning & Development : An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Closed

Housekeeping Manager - Soho Warehouse (DTLA)

Los Angeles, CA, United States

Full-time, Indefinite

Start Date:

Latest start date:

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