Lead Receptionist - Soho Works-Dumbo
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Lead Receptionist - Soho Works-Dumbo

Soho House

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Lead Receptionist - Soho Works-Dumbo

About the job



Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

Our mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world. At Soho House, culture is everything and we believe that our Houses are only as good as the people who work within them.

See for yourself CLICK the links BELOW to WATCH

HOW WE WORK ** HOW WE HAVE FUN ** and ** WHY WE STAY

The venue…

Soho Works is an international network of workspaces by Soho House & Co., designed and equipped to support a membership of individuals and businesses focused on creative industries. Our community draws from Soho House members and others who come from a host of creative backgrounds demanding a supportive environment for changing needs.

The team…

We are the friendly faces that welcome members and guests to enjoy our Shared Workspace. Our team is passionate about hospitality and brings a deep understanding of the local neighborhood to provide suggestions and act as a master concierge. Ability to answer and manage high volume phone lines, book rooms (where applicable) delegate out inquiries and respond to incoming request through well articulate and professional written or verbal communication.

The role…

At Soho House, a Receptionist, is responsible for welcoming, directing or signing in all members and guests to the Soho Works property. As a Works Reception team member you will also be responsible for maintaining the reception desk, coffee and barista station, handle basic computer / AV duties, supporting member events as well as performing Guest List responsibilities.

A successful Works Receptionist is responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the “home away from home” feeling. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!

Main Duties...

  • Assist management with Works Reception II and Works Reception III hires by training Soho Standards and steps of service, while also supervising the team when working a shift
  • Provide support to GM, including but not limited to, inventory management, tours, member inductions
  • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner with complete overview of site offerings and where to find additional resources if needed
  • Relationship builder and positive influence for member and guest experience through managing the floor, maintaining regular communication, supporting coffee orders, handling food, member and guest IT / AV requirements as well as various events
  • Answer high-volume phone lines and conduct office services including courier bookings, Food & Beverage requests, binding, bulk-printing, laminating, postage (receiving/sending) etc.; familiarity with all costs/procedures
  • Understand best practices when asked question regarding catering menus, making coffee, hours of operation and amenity availability/pricing
  • Develop action plan(s) with regional and local leaders that address feedback, areas of opportunity and/or create alternative solutions to elevate member and guest experience
  • Assist with crowd control for private hire events that admit non-members into the club space to ensure access to private areas of the club remain protected
  • Support events team by attending member events
  • Maintain a clean, sanitary and safe work environment, reception desk area, coffee/barista station and coat check / AV and IT closet/ Mailroom
  • Perform Guest List duties and support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
  • Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
  • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professional as well as oversight of receptionist assign per shift. Delegate appropriate tasks to receptionists and ensure the task is completed
  • Event bookings for users when requested; meeting room bookings for users when requested
  • Fully trained in all operational software


Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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Lead Receptionist - Soho Works-Dumbo

Brooklyn, NY, United States

Full-time, Indefinite

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