Head Waiter

We are currently seeking for a young, dynamic, and self motivated Head Waiter or Head Waitress who will organize and direct a team and develop top quality, fast and efficient food and beverage service.

Job Description
Follow our Cycle of Service at all times, and be fully familiar with every beverage and dish served in the venue in order to provide correct information/recommendations to guests when asked
Ensure that the service is performed in a professional manner and in accordance with the style as specified by the Floor Manager
Supervise cleaning of the agreed designated areas in accordance with laid-down procedures, morning/evening routines and hygiene requirements
Assist with mise-en-place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and within the time allocated
Ensure dirty or damaged checkered napkins are counted and exchanged for clean, usable items
Take responsibility for service in the designated area of the Restaurant during the shift
Assist the Floor Manager in the preparation and presentation of training programs, briefings and SOP’s
Monitor sideboards and stations and ensure they are adequately stocked with replacement cutlery, napkins or other established needs, be they food or equipment
Supervise the taking of order by the waiters from customers and ensure these are given to the appropriate person to execute
Be totally familiar with the composition of all menu items
Supervise the serving of food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner
Ensure that the tables maintenance is always respected and that our guests are always at ease and comfortable when sat down at the table
Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment
Be aware of and practice good customer relations at all times and assist the guest in any way which does not adversely affect other customers
Redirect customer complaints to the Restaurant Manager/General manager
Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively
Be continually aware of, and maintain, the highest standards of personal hygiene and dress code
Ensure that any subordinate staff adhere to, and maintain the highest possible standards of personal hygiene and dress code
Attend meetings and training courses as required
Report any suspicious packages or parcels to management without delay
Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes
Make sure all records for floor department are always up to date on the start and end of the shift (including: floor set up/break down checklists, fire exit checks, floor cleaning checklists etc.)
Carry out any other reasonable request asked by the management

Bachelor’s degree in business, hospitality, or ANY related field
Proven experience in a similar role
Strong organizational skills, ability to prioritize and multitask
Attention to detail and ability to work with initiative
Outstanding communication (verbal and written) and interpersonal skills
Proficient in Microsoft Office, with aptitude to learn new software and systems