Area Group Sales Manager
This position is not available anymore, but there are more Marketing jobs at Viceroy Hotels & Resorts
Closed

Area Group Sales Manager

About the job



Scope of this Position:

This critical role is responsible for soliciting new group accounts, within the designated markets, while also maintaining and nurturing existing relationships, with the objective of meeting, and surpassing, their assigned guest room and food & beverage revenue goals.

The Area Group Sales Manager must possess a dynamic perspective, enabling them to have an overriding drive to exceed client expectations; coupled with the understanding in the importance of prospecting, in order to create new sales opportunities for the hotel.

Duties of this role include the solicitation and contracting of groups and meetings, within their assigned markets. Candidates must possess a high level of maturity and composure, particularly while engaging with hotel clients.

Responsibilities include but are not limited to:

  • Respond to assigned market leads/inquires within two-hours
  • Prepare and submit required reports in a timely manner
  • An understanding of both monthly forecasting and the annual budget process
  • Have a comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering
  • Know meeting room setups and capabilities
  • Optimize room rates and rental charges
  • Thorough knowledge of sales techniques including closing and negotiating skills                             
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups
  • Monitor group room blocks and pick-up                              
  • Lead hotel site inspections and client presentations
  • Fields numerous inquiry calls and walk-ins, providing information and availability of facilities
  • Book groups and events through phone inquiries, appointments, and marketing
  • Continuously design, monitor and regulate the accuracy, consistency, and integrity of all Sales automation technology and record keeping
  • Continuously educate all Event Planners on hotel procedures, such as: Meal Guarantees, Set-Up Styles, Payment Terms, All Available Hotel Services, etc
  • Know sleeping room configurations and types
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
  • Manage existing accounts and follow up with client re-solicitation to capture future business
  • Work with other departments within the hotel to provide exceptional service to clients
  • Use feedback from client evaluations to improve service and quality
  • Participate in required M.O.D. program as scheduled
  • Due to the nature of the hospitality industry, he/she may be required to work varying schedules to reflect the business needs of the hotel, guest, or groups based on operational needs
  • Allocate time appropriately with an intense focus on sales goals and objectives
  • Prepare correspondence to customers, internal booking reports and file maintenance
  • Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required
  • Attend community/social events and industry meetings
  • Develop/maintain knowledge of market trends, competition and customers


Skills/Knowledge Required:

  • Requires excellent communication skills, both verbal and written, in the primary language of the workplace (English)
  • Requires excellent leadership skills, and the ability to communicate, deploy, and delegate maturely and professionally
  • Previous Hotel sales experience preferred
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
  • Knowledge of sales systems such as Delphi and CI/TY is preferred
  • Knowledge of hotel operations in a luxury environment preferred
  • Capable of offering a charismatic style of service tailored to specific guests and their needs
  • Maintain composure and positive attitude in high pressure situations
  • Learn and retain detailed product knowledge
  • Colleagues will be expected to successfully resolve any guest issues and complaints in addition to communicating all concerns to department heads
  • Friendly and able to build a rapport with guests to establish future business
  • The ability to listen to, assess, and appropriately respond to information conveyed through speech
  • The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it


Physical Requirements:

  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
  • Must be able to lift up to 30 lbs. on a regular and continuing basis
  • Must be able to lift trays of food or food items weighing up to 30 lbs., frequently
  • Must be able to push and pull carts and equipment up to 25 lbs. occasionally
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity


Qualified Candidates will possess the following:

Education: Bachelor’s Degree in Hotel Management preferred. High school or equivalent required

Experience: Previous hotel sales experience in a similar hotel environment preferred. 2-4 years of previous sales experience required

The expected pay range for this position is $75,000-$80,000.

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests.  As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.  If you are interested in working for a company with endless opportunities for advancement and growth, please apply online:  www.viceroyhotelsandresorts.com/careers

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE



    Closed

    Area Group Sales Manager

    Santa Monica, CA, United States

    Full-time, Indefinite

    Start Date:

    Latest start date:

    Want something different? See similar jobs