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WebBeds
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Customer Services Relationship Manager
About the job
Key Responsibilities
Gather and feedback commentary from the WebBeds commercial team with CS Leaders
Build and maintain strong relationships with Key stakeholders’ clients and partners
Manage the partner survey gathering results and communicating with clients (Europe)
Identify improvement areas and share these with the Director of Europe and the Leadership team
Support the Director of CS Europe with any additional tasks
Evaluate and share observations in B2B market trends and competitor’s activity
Initiate, implement and drive initiatives that will raise standards of work and improve profitability and service levels to Customers and Suppliers
Develop and monitor benchmark standards to improve customer satisfaction and overall service levels
To work with the Directors and COO in the short- and long-term planning of the group including leading and overseeing business projects
Monitor and evaluate performance, analyse variances, perform process improvement audits, and develop and drive action plans to achieve optimal results
- Department: Customer Service
Closed
Customer Services Relationship Manager
Full-time, Indefinite
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