Customer Services Relationship Manager
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Customer Services Relationship Manager

WebBeds

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Customer Services Relationship Manager

About the job

Key Responsibilities Gather and feedback commentary from the WebBeds commercial team with CS Leaders Build and maintain strong relationships with Key stakeholders’ clients and partners Manage the partner survey gathering results and communicating with clients (Europe) Identify improvement areas and share these with the Director of Europe and the Leadership team Support the Director of CS Europe with any additional tasks Evaluate and share observations in B2B market trends and competitor’s activity Initiate, implement and drive initiatives that will raise standards of work and improve profitability and service levels to Customers and Suppliers Develop and monitor benchmark standards to improve customer satisfaction and overall service levels To work with the Directors and COO in the short- and long-term planning of the group including leading and overseeing business projects Monitor and evaluate performance, analyse variances, perform process improvement audits, and develop and drive action plans to achieve optimal results
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Customer Services Relationship Manager

London, United Kingdom

Full-time, Indefinite

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