Advisor for Fashion & Beauty e-commerce company – French Speaker
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Advisor for Fashion & Beauty e-commerce company – French Speaker

Webhelp

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Advisor for Fashion & Beauty e-commerce company – French Speaker

About the job



Why join us

Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your business skills? Then join our team! You will grow with us in a global company that puts its people at the heart.  

We are bringing a  Fashion & Beauty e-commerce company advisor on board to support us in maintaining our business quality standards and achieving high-level production performance.

Your mission at Webhelp

As a  Customer Support Advisor,  you will have the opportunity to empower your valuable skills while gaining a privileged view inside one of the biggest online retailers in Europe, that offers daily exclusive sales of famous brands

What we are looking for

  • Confer with customers by email, chat, or phone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
  • Managing customers’ expectations regarding the products and shipping deadlines.
  • Prepare, maintain, and review purchasing files.
  • Work on continuous improvement for customer satisfaction


We’ll be a great match if you:     

  • Proficient French (C2)
  • Previous experience in Customer Service is preferred
  • Excellent verbal and writing skills coupled with empathy and team spirit
  • For non-EU residents, it is mandatory to have a valid work permit.


You appreciate our values of  recognition,  integrity,  unity, and commitment,  and you are eager to create the  "wow"  too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.   

Please note that non-EU residents must have a  valid work permit for Portugal  to be considered for employment.  

What we offer   

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • The contract is a 6 month (renewable contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program 


Who we are   

Webhelp  is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By  choosing Webhelp  you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at  Webhelp Portugal  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon!   

Webhelp Portugal is an equal opportunity employer.   

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.  

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Advisor for Fashion & Beauty e-commerce company – French Speaker

Lisbon, Portugal

Full-time, Indefinite

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