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The Ritz Carlton Washington DC
Gaithersburg, MD, United States
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Wickaninnish Inn
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Spa Manager - The Wickaninnish Inn
About the job
Job Description
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.
Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.
Objectives:
- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards
- Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team
- Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations
- Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
- Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment
- Have an active role in the Health and Safety program within the Spa
- Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary
- Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants
- Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa
- Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance
- Work at the reception desk and cover treatments wherever required
- Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa
- Attend weekly Management meetings and relay necessary information to the spa team
- Department: Management
About you
- Language required: English.
The company
Established in 1954, Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele.
Relais & Châteaux is established around the globe, from the Napa Valley vineyards and French Provence to the beaches of the Indian Ocean. It offers an introduction to a lifestyle inspired by local culture and a unique dip into human history.
Relais & Châteaux members have a driving desire to protect and promote the richness and diversity of the world’s cuisine and traditions of hospitality. They are committed to preserving local heritage and the environment, as encompassed in the Charter presented to UNESCO in November 2014.
