Agent-At Your Service
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Agent-At Your Service

Zhuzhou Marriott Hotel

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Agent-At Your Service

About the job

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


 

Job Summary
 
 
  • Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…

    了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。

  • Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.

    运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。

  • Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.

    作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。

  • Be able to give accurate directions and information regarding the immediate and metro area.

    能向客人提供准确的地铁乘坐指示及信息。

  • Handle all emergencies according to established procedures.

    能运用相关程序处理所有紧急事件。

  • Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.

    本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。

  • Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!

    确保对客人所提出的问题都能给以及时及满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动!

  • Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.

    确保对所有个人被委托进行的后续跟进都做好相关记录,并附有所有与之相关的信息。

  • Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.

    要求每一个员工在其能力范围内执行所有合理的经营决策。

  • Constantly updates himself/herself with local activities and current events in order to provide  

    guests with information.

            对本地所举办的各项活动及会议信息保持不断更新,从而向客人提供实时的信息。

  • To consistently practice the 20 basics.

    贯彻20条服务精神基本须知。

  • Establish a good working relationship with other departments.

    与其他部门建立良好的工作关系。

     

 

Closed

Agent-At Your Service

Zhuzhou, China

Full-time, Indefinite

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