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About me
Experienced Hospitality Professional with history of working in the hotels and real estate industry. Skilled in Hotel Management, Operations Management, Customer Satisfaction and Administration. Strong operations professional from a Rooms Division background. Possess high levels of accuracy and attention to detail, good organizational abilities, and performing well in a fast paced and demanding environment. Innovative strategist and high performance executive with expertise in conceptualization and implementation of sound operational strategies.
Experience
19 years
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General Manager
Hotel CAG Pride - Coimbatore, India
ManagementAugust 2022 - Now · 1 year and 8 months -
Corporate General Manager
Livgrand Hotels - Coimbatore, India
ManagementJune 2019 - June 2022 · 3 years and 1 monthHeading the operations of 21 hotels & resorts in Tamil Nadu, Kerala and Karnataka.
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Head of Administration
Azizi Development - Dubai, United Arab Emirates
AdministrationJanuary 2017 - April 2019 · 2 years and 4 months Managing a team of 03 Managers and 98 employees. Coordination with other departments for smooth operation of the offices and events. Planning and setting up of new offices as per management instructions Meeting vendors along with procurement team for supply of quality and durable products for the company. Office Refurbishments, repairs and periodic maintenance Checking of Office stationary and grocery requisitions Overlooking the allocation of receptionists, office staffs and drivers Petty cash purchases (when required) Checking and approving of Invoices and forwarding to procurement for payments Coordinating with vendors on vehicle rentals Keeping a check on Fuel consumption, salik charges and vehicle maintenence Surprise checks of the vehicles and the hygiene level of drivers Checking of vehicle movements during the day Contracts for new offices and rental payments Coordination and follow ups for Ejari and Dewa payments Supervision of the contractors and there teams. Renewal of contracts Coordinating with building owners / representative / govt. officials for smooth operations Overlooking the booking of flight tickets for management and employees Overlooking booking of Visa for management and coordination with Consulates Hotel Reservations Identifying staffs and ececutive development and training needs and ensuring that training is observed. Evaluating employee performance through review Hand on approach to all the aspects related to admin department
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General Manager
Nattika Beach Resort - Thrissur, India
ManagementJuly 2014 - October 2016 · 2 years and 4 months Involved in the day to day business operations of the resort. Carrying out inspections of the resort and the services on regular basis. Delivering excellent guest service at all times, ensuring guest comfort and safety. Ensured that resort is maintained to meticulous standards of cleanliness and maintenance on a daily basis. Designed effective and successful sales, pricing and distribution strategy to achieve and enhanced profitability. Administered and enforced the resorts policies and procedures. Participated in the recruitment and development of all managers and implementing staff training programs. Maintaining a positive, cooperative work environment between resort staff and management. Preparing annual budget that accurately reflects the resort’s business plan. Demonstrating visible operational leadership and management to the resort staff.
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Hotel Manager
Asiana Hotel - Chennai, India
ManagementOctober 2013 - July 2014 · 10 months Handling the day to day operations of the Front Office, Reservations, Revenue, Security, Housekeeping, Spa, Engineering, Purchase and Laundry. Coordinated functions and activities with the General Manager. Interacted with the hotel guests and potential guests. Conducted inspections and ensured preventive maintenance is implemented as planned. Maintained effective internal communication and meeting structure to ensure optimum teamwork and productivity. Using hotel resources to maximize guests’ satisfaction & optimize revenues. Resolving guests complaints in a timely and professional matter Administering and enforcing hotel policies and procedures. Developed and implemented managerial and associates training programs. Maintaining a positive, cooperative work environment between hotel staff and management. Preparing annual budget of the respective departments that accurately reflects the hotel's business plan. Demonstrating visible operational leadership and management to the hotel st
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Rooms Division Manager
Sheraton Udaipur Palace Resort & Spa - Udaipur, India
Room Division ManagementSeptember 2011 - September 2013 · 2 years and 1 month Handling Front Office, Housekeeping, Security and Spa. SPG Champion and GEI Ambassador of the resort. Developed, recommended, implemented and manage the Front Office annual budget, forecasts and manning guide in line with hotel’s objectives. Assisted in maximizing hotel revenue by controlling room inventory and expenses effectively. Managed the divisional profitability within budgetary guidelines. Selected, trained, developed, and managed all reporting associates. Measured their performance and motivated them to bring about excellent performance and ensured efficient running of the departments. Implemented company programs and managing the operations of Rooms Division in a manner consistent with local laws and regulations, Starwood policies and procedures, and Sheraton standards to ensure a high level of service quality and guest satisfaction. Maintaining and practicing high visibility during peak periods to ensure smooth running of operations, promoted good public relations, have taken cor
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Front Office Manager
Asiana Hotel - Chennai, India
ReceptionApril 2010 - August 2011 · 1 year and 5 months Handling Front Office, Reservations, Travel Desk and Spa (in absence of the Spa Manager). Manage and support the Housekeeping Department in the absence of the Executive Housekeeper. Assisted in maximizing hotel revenue by controlling room inventory and expenses effectively. Monitoring corporate accounts for sustained business growth. Lead the Front Office and Reservations associates and worked closely with the Revenue Manager by developing periodic goals in line with the hotel’s objectives. Selected, trained, developed, and managed all reporting associates. Measured their performance and motivated them to bring about excellent performance and ensured efficient running of the departments. Maintained and practiced high visibility during peak periods to ensure smooth running of operations, promoted good public relations, have taken corrective actions upon needs and handled guest’s complaints empathetically in order to enhance their experience and maintain a high level of service quality. A
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Front Office Manager
St.Mark's Hotel - Bengaluru, India
ReceptionDecember 2004 - April 2010 · 5 years and 5 months Managing Front office, Reservations and Travel Desk operations. Involved in business development in coordination with sales and marketing department for promotions, Special Packages and New Accounts. Monitoring corporate accounts for sustained business growth. Infrastructure maintenance and upliftment by regular audit programs developed. Ensuring all Front Office quality standards are complied with and that policies and procedures are consistently applied. Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Responsible for enhancing the product and service that is presented to the guest. Ensuring the privacy and security of the guests and the resort is maintained by the team all times.
Education
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American Hotel & Lodging Educational Institute
July 2007 - July 2008Certified Rooms Division Executive
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American Hotel & Lodging Educational Institute
November 2003 - November 2004Managing Front Office Operations
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Jai Narain Vyas University - Jodhpur, India
July 1995 - July 2000Bachelor of Arts
Languages
3 languages
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English
Native or fluent
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Hindi
Native or fluent
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Urdu
Professional working
Personal information
Nationalities
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Indian
Work Permits
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India
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United Arab Emirates
Date of birth
July 24th 1977
Driving License
Yes
Skills
11 skills
- Budget
- Communication skills
- Conflict Resolution Mgmt
- Guest relationship
- Hospitality Management
- Inventory control
- Operations Management
- Problem Solving Skills
- Staff management
- Team Building Skills
- Trainings
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