Anand Shukla
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About me
I have a wide range of experience in different fields, I am a dynamic individual who likes to take a genuine interest in whatever I do. I have the knowledge and worked in SaaS, Account Management, Customer Success, Solution Designer, Process Architect, Website Development, Market Research, Technology enthusiast, Client Communication, Product Management, and Agile.
Experience
8 years and 6 months
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Digital Product Manager
Worldchefs - Paris, France
IT & TechnologyMay 2019 - Now · 4 years and 5 months -
Account Manager
WEBWARE.IO - North York, Toronto, Canada
Account ManagementMarch 2017 - December 2018 · 1 year and 11 monthsGoa, India * Daily client Interactions (North American Market) * Point of contact for client and développent teams interaction. * Gathering detailed Project requirements from the clients * Explaining and summarizing technical terms to a non- technical audience. * Webinar Presentation * End to End Internal communication from team members to leadership as well. (Proactive Account Digging) * Answer Billing/ Technical queries of clients.
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Business Development Manager
NATIFY.IO - A Narayanapura, Bengaluru, India
SalesJune 2016 - March 2017 · 10 monthsBangalore, India * Extensive Market Research and Quality cold calling. * Lead Generation and Validation on ZoomInfo, LinkedIn Sales Navigator Tools. * Market Domain specific email campaigns for Decision makers (C level). * Conducted Online demo and Webinars * Worked on CRM, Hubspot
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System Engineer
TEAMWARE SOLUTIONS - Electronic City Phase II, Bengaluru, India
IT & TechnologyAugust 2015 - May 2016 · 10 monthsBangalore, India * Technical Customer Support * Answering billing queries of clients. * Identify issue pattern and log them. * Worked on HP Service Manager Incident Management (HPSM) tools.
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Technical Support Officer
CONVERGYS - Bengaluru, India
IT & TechnologyDecember 2014 - August 2015 · 9 monthsBangalore, India * Working with customers/employees to identify computer problems and advising on the solution * Logging and keeping records of customer/employee queries * Analyzing call logs so you can spot common trends and underlying problems * Updating self-help documents so customers/employees can try to fix problems themselves
Education
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Bachelors in Technology (B.Tech); Information & Technology
Jaipur, India
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Pre Commis Chef
WORLDCHEFS Academy [ worldchef ] - Paris, France
May 2020 - May 2020All set to take on new challenges! I feel confident after completing this course and my skills are repolished and ready to go! Sign up for Worldchefs Academy now! It's free and you can finish the course from your home.
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MBA
American Business School - Paris, France
January 2019 - December 2019
Languages
3 languages
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English
Native or fluent
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Hindi
Native or fluent
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French
Limited working
Personal information
Nationalities
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Indian
Work Permits
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France
Date of birth
December 10th 1991
Driving License
Yes
Skills
9 skills
- Agile
- Business Development
- Customer Care
- Inside Sales
- IT
- key account manager
- Marketing
- Product Management
- Technical Support
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