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About me
I am a graduate of International Hotel Management from Sheffield Hallam University. I recently returned from a years management work experience in the United States, where I gained management experience in food and beverage and hotels. I am currently a front office manager at a hotel in Bradford, but I am looking for a job somewhere further afield. I would like to use my international work experience to further my career in the hospitality world.
Experience
12 years and 2 months
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Reservations Coordinator
Dakota Hotels - Leeds, United Kingdom
ReservationsJanuary 2019 - Now · 5 years and 3 monthsI am responsible for making reservations in both the Leeds and Manchester hotels, doing daily checks, updating reservations, responding to guest enquiries and managing group reservations, including billing, accommodation, dining and event requirements. My role also relies heavily on selling packages, room upgrades and booking people in the bar and restaurant. As I am quite often the first point of contact for both hotels I am responsible for making an excellent first impressions, as well as providing guests with information and recommendations for the local areas. I also have gained more experience in customer service and problem solving. I have also gained more responsibilities since my manager left as I am solely responsible for all group and individual reservations in our Leeds hotel.
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Front Office Manager
Jurys inn Bradford - Bradford, United Kingdom
ReceptionApril 2018 - January 2019 · 10 monthsMy duties include looking after the reception team, maintaining staffing levels whilst keeping within budget, training, stock ordering, customer service and maintaining front office scores. I also undertake duty manager shifts where I ensure the smooth running of the hotel and deal with any customer complaints and queries. I also have sales experience due to helping in meetings and events and also the selling and upselling of rooms and facilities at the hotel.
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Assistant Manger
Leonardo Hotels - Leeds, United Kingdom
Secretary / Executive AssistantJuly 2016 - April 2018 · 1 year and 10 monthsI help with the day to day running of the hotel. I primarily focus on reception and assist the Front Office Manager. I deal with guest requests and complaints.
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Management Intern
Santa Catalina Island Company - Avalon, NJ, United States
LogisticsJune 2015 - June 2016 · 1 year and 1 monthExperience supervising a beach club, running a restaurant and supervising in a hotel. Including reservation experience and concierge.
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Bar and Waiting Staff
stonegate - Sheffield, United Kingdom
F&B serviceMarch 2012 - May 2015 · 3 years and 4 months -
Custodial Cast Member
Walt Disney World Resort - Orlando, FL, United States
Host/HostessJune 2014 - September 2014 · 4 months -
Placement Intern
The Goring - London, United Kingdom
F&B serviceJune 2013 - June 2014 · 1 year and 1 month -
Housekeeping Cast Member
Walt Disney World Resort - Orlando, FL, United States
HousekeepingJune 2012 - September 2012 · 4 months
Education
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Sheffield Hallam University - Hospitality and Tourism Management - Sheffield, United Kingdom
September 2011 - June 2015
Languages
1 language
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English
Native or fluent
Personal information
Nationalities
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British
Date of birth
October 22nd 1988
Skills
5 skills
- Front office reception
- Guest Relations
- guest requests
- Handling guest complaint
- Reception
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