Ilyas Haddad

Ilyas Haddad

Night Manager at Double Tree By Hilton - Business Bay
Lives in Dubai, United Arab Emirates

Join Hosco and view Ilyas's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Friendly and passionate front office supervisor who brings thorough organisational skills, energy and motivation to operations and customer relations. Consistently delivers first-rate quality service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Provides leadership to teams so that they give the best of themselves and make customer experience rich and rewarding

Experience

8 years and 9 months

  • Night Manager

    Double Tree By Hilton - Business Bay - Dubai, United Arab Emirates

    Reception
    January 2019 - Now · 5 years and 3 months

    Acting Night Manager : - Manage the hotel and ensure it runs smoothly at night. - Carry out night audit and closure. - Ensure Set policies and procedures are followed. - Ensure readiness for emergency and security situations and procedures. - Act in accordance with fire, health and safety regulations and procedures. - Daily reports to directors and managers; VIPs, forecast, results of previous day, manager on duty report. - Brief the next Manager on activities carried out at night and those planned for the day ahead

  • Front Office Supervisor

    Double Tree By Hilton - Business Bay - Dubai, United Arab Emirates

    Reception
    April 2018 - January 2019 · 10 months

    - Responsible for the front office operations such as guest services, registration, room inventory and availability. Product and standard quality, cost controls and profitability, department management. - Perform the Manager on Duty role on a rotational basis. - Handle VIP’s reservation and registration process. - Handle emails and administrative tasks including guest complaints and requests management (VIPs, groups, payment issues, finance) - Monitor day to day operations while ensuring smooth service. - SALT & MIR Ambassador /Champion (Satisfaction & loyalty tracking, Make It Right). My role is to monitor and evaluate satisfaction trends to eventually develop the required action plans. Monthly overview shared with the head of departments. - Key driver for up-selling. Setting the team and individual targets, which I monitor daily to ensure we met our set objectives. Coaching and One to One meetings with team members. - Responsible for the inventory management and budget control. - Lead the front office team and responsible, with my manager for recruiting and training new team members. Ensuring compliance of the policies and procedures. - Conduct team performance management and regular reviews throughout the year.

  • Front Office Agent

    hotel villa cortes - Santa Cruz de Tenerife, Spain

    Reception
    January 2017 - March 2018 · 1 year and 3 months

    In charge of all guest check-in & check-out Handling VIP groups and special reservations Perform guest and travel agency billing Coordinate with all other departments on operational tasks Night auditing Generate daily production and occupancy reports for management Manage all client requests and claims

  • Front Office Intern

    Hotel Villa Cortes - Santa Cruz de Tenerife, Spain

    Reception
    June 2016 - January 2017 · 8 months

  • Front Office Intern

    Atlantis Dubai - The Palm Jumeirah, Dubai, United Arab Emirates

    Reception
    January 2014 - July 2014 · 7 months

  • Cross Training Intern

    Scribe Paris Opera by Sofitel - Paris, France

    Administration
    April 2013 - July 2013 · 4 months

Education

Languages

4 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Native or fluent

Personal information

Nationalities

  • Moroccan

Date of birth

July 21st 1994

Skills

11 skills

  • Attentive to detail
  • Coaching
  • Effective time management
  • Good interpersonal skills
  • Motivated and passionate
  • Performance Evaluation
  • Strong customer service
  • Taking ownership
  • Team Management
  • Well-organized
  • Work well under pressure
Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Jam Dalas
Reservation Officer at Sofitel Dubai Jumeirah Beach
Mohammed Faizer Nilabdeen Mohammed Ali Thajuri
Duty Manager at Elyon Colombo Hotels
View 6 connections
Following
Paramount Hotel Dubai & Paramount Hotel Midtown Aspen Experience
Aspen Experience
Bucharest, Romania
Hôtel du Collectionneur Arc de Triomphe
Other members
Renata Ayutova
Dubai, United Arab Emirates
Daria Likhobabina
Dubai, United Arab Emirates
Ratika Mirchandani
Dubai, United Arab Emirates
Soufiane Baaoui
Dubai, United Arab Emirates
Moses Otieno
Dubai, United Arab Emirates
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.