Join Hosco and view Ilyas's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
Friendly and passionate front office supervisor who brings thorough organisational skills, energy and motivation to operations and customer relations. Consistently delivers first-rate quality service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Provides leadership to teams so that they give the best of themselves and make customer experience rich and rewarding
Experience
8 years and 9 months
-
Night Manager
Double Tree By Hilton - Business Bay - Dubai, United Arab Emirates
ReceptionJanuary 2019 - Now · 5 years and 3 monthsActing Night Manager : - Manage the hotel and ensure it runs smoothly at night. - Carry out night audit and closure. - Ensure Set policies and procedures are followed. - Ensure readiness for emergency and security situations and procedures. - Act in accordance with fire, health and safety regulations and procedures. - Daily reports to directors and managers; VIPs, forecast, results of previous day, manager on duty report. - Brief the next Manager on activities carried out at night and those planned for the day ahead
-
Front Office Supervisor
Double Tree By Hilton - Business Bay - Dubai, United Arab Emirates
ReceptionApril 2018 - January 2019 · 10 months- Responsible for the front office operations such as guest services, registration, room inventory and availability. Product and standard quality, cost controls and profitability, department management. - Perform the Manager on Duty role on a rotational basis. - Handle VIP’s reservation and registration process. - Handle emails and administrative tasks including guest complaints and requests management (VIPs, groups, payment issues, finance) - Monitor day to day operations while ensuring smooth service. - SALT & MIR Ambassador /Champion (Satisfaction & loyalty tracking, Make It Right). My role is to monitor and evaluate satisfaction trends to eventually develop the required action plans. Monthly overview shared with the head of departments. - Key driver for up-selling. Setting the team and individual targets, which I monitor daily to ensure we met our set objectives. Coaching and One to One meetings with team members. - Responsible for the inventory management and budget control. - Lead the front office team and responsible, with my manager for recruiting and training new team members. Ensuring compliance of the policies and procedures. - Conduct team performance management and regular reviews throughout the year.
-
Front Office Agent
hotel villa cortes - Santa Cruz de Tenerife, Spain
ReceptionJanuary 2017 - March 2018 · 1 year and 3 monthsIn charge of all guest check-in & check-out Handling VIP groups and special reservations Perform guest and travel agency billing Coordinate with all other departments on operational tasks Night auditing Generate daily production and occupancy reports for management Manage all client requests and claims
-
Front Office Intern
Hotel Villa Cortes - Santa Cruz de Tenerife, Spain
ReceptionJune 2016 - January 2017 · 8 months -
Front Office Intern
Atlantis Dubai - The Palm Jumeirah, Dubai, United Arab Emirates
ReceptionJanuary 2014 - July 2014 · 7 months -
Cross Training Intern
Scribe Paris Opera by Sofitel - Paris, France
AdministrationApril 2013 - July 2013 · 4 months
Education
-
Les Roches Marbella International School of Hotel Management - Marbella, Spain
July 2013 - January 2017
Languages
4 languages
-
English
Native or fluent
-
Arabic
Native or fluent
-
French
Native or fluent
-
Spanish
Native or fluent
Personal information
Nationalities
-
Moroccan
Date of birth
July 21st 1994
Skills
11 skills
- Attentive to detail
- Coaching
- Effective time management
- Good interpersonal skills
- Motivated and passionate
- Performance Evaluation
- Strong customer service
- Taking ownership
- Team Management
- Well-organized
- Work well under pressure
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.