Lorenzo Beato

Lorenzo Beato

Customer Support Specialist at Pokerstars, TSG Interactive services
Lives in Dublin, Ireland

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About me

With over 10 years of experience in the hospitality industry that helped me to grow both professionally and personally, I decided to undertake a Bachelor Degree in International Hospitality Management at TU Dublin. This upgraded my business knowledges that can be applicable to wide variety of industries. Thus, I had the opportunity to learn different ideas, methodologies and strategies; analysing different business structures and characteristic. The attention was focused on areas such as management, accounting, revenue management, marketing, planning and decision-making, human resources and other organizational aspect that characterize nowadays businesses.
My long-term professional goal is to become a professional and competitive business manager.
I am a very passionate, professional, challenging and respectful person. Good communicator that works well in teams with acquired skills and quick learner.
I am highly committed and able to take on responsibilities and challenges that will come along.

Experience

10 years and 6 months

  • Customer Support Specialist

    Pokerstars, TSG Interactive services - Dublin, Ireland

    Other
    February 2021 - Now · 1 year and 11 months

    Ireland. * Responsible for the Italian and English market, helping and assisting the clients with common, technical and any other specific queries. Finding quickly suitable solutions for the clients, increasing customer satisfaction and engagement. Able to easily use the various technological tools provided. * Mentoring and guiding new agents through their professional career within the company. * Actively participating in company projects relating to the customer support operations.

  • Front Desk Assistant

    Temple Bar Hotel - Dublin, Ireland

    Reception
    September 2020 - February 2021 · 6 months

    • Operating efficiently in close contact with other business departments, following all the hotel countability, legal and safety and SOP’s. • Providing excellent customer service to the hotel guests, assisting them throughout the reservation process, check-in, during-the-stay and check-out procedures paying attention to details and business/customer needs; dealing efficiently with any enquiries and/or complaints. • Working with Opera PMS and MS Office.

  • Front Desk Assistant

    Hotel Astoria - Fermo, Italy

    Room Division Management
    January 2020 - March 2020 · 3 months

    * Keeping the countability, following legal procedures and SOP's. * Excellent customer service given from the early reservation throughout the stay. In charge for the reservation, check-in & check-out procedures for clients or groups. * Use of "Ericsoft 4" and MS office.

  • Traineeship as Front Desk Assistant

    Hotel Astoria - Fermo, Italy

    Reception
    January 2020 - March 2020 · 3 months

    • Keeping the countability, following legal procedures and SOP’s. • Excellent customer service given from the early reservation throughout the stay. In charge for the reservation, check-in & check-out procedures of either single clients or groups. • Use of “Ericsoft 4” and MS office.

  • M&E Sales Co-Ordinator

    O'Callaghan Collection - Dublin, Ireland

    Sales
    June 2019 - October 2019 · 5 months

    * Effectively managing relationships with clients, staff and suppliers; considering different business characteristic and SOP's. Identifying opportunities to up sell ensuring the smooth running of each event hosted; formulating accurate documentation, conveying useful and precise data. Managing enquiries / bookings/ walks-in accurately and as established. Working with Opera system and MS Office.

  • M&E Sales Co-ordinator

    O'callaghan Collection - Dublin, Ireland

    Sales
    June 2019 - October 2019 · 5 months

    Effectively managing relationships with clients, staff and suppliers; considering different business characteristic and SOP’s. • Identifying opportunities to up sell ensuring the smooth running of each event hosted; formulating accurate documentation, conveying useful and precise data. Managing enquiries / bookings/ walks-in accurately and as established. • Working with Opera system and MS Office.

  • Front Desk Assistant

    The Doyle Collection - Dublin, Ireland

    Reception
    February 2019 - June 2019 · 5 months

    Excellent customer service given to guests; paying attention to details and needs. Assisting them throughout the reservation process, check-in, during-the-stay and check-out procedures; answering phone calls and e-mails • Following correctly all the SOP’s of the hotel. Dealing efficiently with any customer enquiries and complaints. • Operating in close contact with other departments, using Opera PMS system and MS Office.

  • Food and Beverage Assistant

    The Doyle Collection - Dublin, Ireland

    F&B Management
    March 2017 - December 2018 · 1 year and 11 months

    Giving excellent dining experience and customer service, delivering F&B services; looking after the guest needs, answering guest queries in a polite and helpful manner. • Looking after the room service experience ensuring that the standard organizational procedures are reached and maintained. • Comprehensive knowledge of food, wines and spirit, able to make recommendations.

  • F&B Assistant and Demi-Chef de Partie

    Westbury Hotel" - Ballsbridge, Dublin 4, Ireland

    F&B service
    March 2016 - December 2018 · 2 years and 11 months

    Collection, Dublin. * Giving excellent dining experience and customer service, delivering F&B services; looking after the guest needs, answering guest queries in a polite and helpful manner. * Looking after the room service experience ensuring that the standard organizational procedures are reached and maintained. * Comprehensive knowledge of food, wines and spirit, able to make recommendations.

  • Demi chef de partie

    The Doyle Collection - Dublin, Ireland

    F&B kitchen
    March 2016 - March 2017 · 1 year and 2 months

    Prepared station(s) via recipes or as directed by the Chef de Cuisine and/or Sous Chefs; assuring quality and consistency of product following proper food handling procedures.

  • Demi Chef de Partie

    Cut at 45 Park Lane" Dorchester Collection - London, United Kingdom

    F&B kitchen
    August 2014 - August 2015 · 1 year and 1 month

    London, England. * Able to work with the Chefs ensuring the perfect running of the section and kitchen, developing and learning new recipes, supervising and delivering the daily preparation and service of the food, stock control, HACCP and hygiene control.

  • Demi chef de partie

    45 Park Lane - Dorchester Collection - London, United Kingdom

    F&B kitchen
    August 2014 - August 2015 · 1 year and 1 month

    Worked with the Chefs ensuring the perfect running of the section and kitchen, developing and learning new recipes, supervising and delivering the daily preparation and service of the food, stock control, HACCP and hygiene control.

  • Commis de cuisine

    ShushiSamba - London, United Kingdom

    F&B kitchen
    April 2014 - July 2014 · 4 months

    Prepared meals in a high-volume kitchen with exceptional quality, emphasizing fine details, precision, and presentation. Organizing the work as most efficient possible. In charge of the M.E.P.

  • Commis de cuisine

    Italee - Cork, Ireland

    F&B kitchen
    March 2013 - March 2014 · 1 year and 2 months

    Cooperating with the Chef ensuring the efficient running of the kitchen, stock control, purchasing, menu planning and H.A.C.C.P reports.

  • Chef de partie

    Co.Ba' - Porto San Giorgio, Italy

    F&B kitchen
    April 2012 - October 2012 · 7 months

  • Commis de cuisine

    Il Caminetto - Porto San Giorgio, Italy

    F&B kitchen
    April 2011 - October 2011 · 7 months

  • Commis de cuisine

    Lega Navale Italiana - Porto San Giorgio, Italy

    F&B kitchen
    June 2010 - September 2010 · 4 months

  • Commis de cuisine

    Lega Navale Italiana - Porto San Giorgio, Italy

    F&B kitchen
    June 2009 - September 2009 · 4 months

Education

  • Ordinary Bachelor Degree

    Technological University Dublin (TU Dublin) [ HSD ] - Dublin, Ireland

    September 2016 - June 2020

    Ordinary Bachelor Degree achieved in International Hospitality Management. Extensive knowledges and competencies acquired in management, marketing, communication, room division, human resources, accounting and revenue, IT technologies such as Microsoft Office and Opera Pms, meeting and events and consumer behavior.

  • Diploma

    Institute of Hospitality and Culinary Arts "Ezio Tarantelli"

    September 2007 - June 2012

    5-year high school Diploma achieved in Hospiality and Culinary Arts.

Languages

3 languages

  • English

    Native or fluent

  • Italian

    Native or fluent

  • Spanish

    Native or fluent

Personal information

Nationalities

  • Italian

Skills

28 skills

  • Ability to learn quickly
  • Can-do attitude
  • Cost control
  • Cultural awerness
  • Deadline-oriented
  • Exellent communication
  • Experienced
  • Great customer service
  • High commited
  • High standards
  • I enjoy challenges.
  • Internet
  • Methodical
  • Microsoft Excel
  • Microsoft Word
  • Opera System
  • Organizational skills
  • Passionate/Driven
  • patiente
  • Positive
  • Powerpoint
  • Problem-solving ability
  • Respectful
  • self-motivate
  • Teamplayer
  • Teamwork
  • Working Independently
  • Written and Verbal Communication
Connections
George Amalia
Trader at Novotel Barcelona Cornella
Thomas White
Recruitment Coordinator at The Red Carnation Hotel Collection
Following
Wyndham Hotels & Resorts
Wyndham Hotels & Resorts
Parsippany-Troy Hills, NJ, United States
Technological University Dublin (TU Dublin) Hosco
Hosco
Geneva, Switzerland
Other members
Jordan Arotzarena
Dublin, Ireland
Yoganand Bheekha
Dublin, Ireland
Sara Bianchi
Dublin, Ireland
Rebecca Kennedy
Dublin, Ireland
View more
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