Maria Alejandra Forero Pedraza

Maria Alejandra Forero Pedraza

Student from Universidad Militar Nueva
Lives in Bogotá, Colombia

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About me

Tourism and hotel management bachelor's degree, work experience in the administrative area as a leader, personnel management, with a focus on results, statistical development of the team's operational management, data analysis and interpretation, cash management and billing, and compliance with assigned budgets. Ability to create and coordinate corporate welfare activities, management and reporting of human talent news, with high experience in customer service and customer service in person, by telephone, and in writing, PQRS management and management of response to the SIC, support in internal audit processes for subsequent support of external audits, support in the quality management system.
I am very active and resourceful, with skills to work in a team and attend to different tasks, service vocation, and attentive to details, I can manage working relationships, planning, and commitment.

Experience

6 years and 3 months

  • Front office supervisor

    Hilton Bogota Corferias - Bogotá, Colombia

    Customer Service
    December 2023 - February 2024 · 3 months

  • Customer Service Leader

    Rush Global Colombia SAS - Bogotá, Colombia

    Customer Service
    November 2020 - December 2023 · 3 years and 2 months

    Team Leader, Customer care management, Product development

  • Front Office Receptionist

    Double tree by Hilton Bogotá Salitre AR - Bogotá, Colombia

    Customer Service
    June 2017 - April 2020 · 2 years and 11 months

    Guest Care service, front desk and concierge processes

Education

Currently studying

  • Especializacion en alta gerencia

    Universidad Militar Nueva - Bogotá, Colombia

    February 2023 - Now

  • MANAGEMENT SKILLS DIPLOMA

    ISEP Instituto Superior de Estudios Psicológicos - Madrid, Spain

    July 2019 - September 2019

  • Hotels and tourism Management

    Fundación Universitaria Los Libertadores - Bogotá, Colombia

    August 2014 - January 2020

    BACHELOR'S DEGREE IN HOSPITALITY AND TOURISM MANAGEMENT BY PROPAEDEUTIC CYCLES

Languages

2 languages

  • Spanish

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Colombian

Date of birth

August 08th 1991

Skills

5 skills

  • Great customer service
  • Managing budgets
  • Support team
  • Teamleader
  • team managment

Additional Information

1 information shared

Following
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Other members
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