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About me
Dear Sir/Madam,
I am a professional with over 15 years of experience mainly in the tourism and hospitality sector and in particular in the MICE area.
I was born and raised in Madrid but my curiosity for distant places and learning different cultures, took me to live and work in places such as Mauritius, Maldives, Barcelona, Tel Aviv and Brussels. During my professional career, I have led and managed groups and events of different categories and profiles, of over 500 people, while performing different roles and positions in worldwide tour operators, hotels and tourism companies around the globe. Also, as a PR Manager during a 5* hotel rebranding campaign, I have created content for media and hosted press and educational trips, as well as VIPs.
During those years, I also experienced other type of jobs, from working in the kitchen at a Spanish restaurant in Tel Aviv, apprentice of a bags and accessories designer, to occasional radio host for an online radio while developing a local portfolio of customers for a Spanish media company.
These life and professional experiences have given me not only the opportunity to grow professionally, but to discover new passions, skills and the best part of me, that I am driven, persistent and I have a large capacity to learn and adapt to new situations and tasks with humility and applying creative solutions.
Back to Madrid, I took some time to undergo an MBA in International Hotel and Tourism Management, specializing in Marketing & Communication and developing an innovative marketing plan for the brand Spain as a final project, based in different culinary and technological events (see video presentation on www.linkedin.com/in/marina-estevez- de-miguel-646a9241/en).
I am now looking for a new challenge and I think my customer service expertise, organizational skills, proactivity, adaptability and wide experience in marketing, communications, sales and operations departments, make me the ideal candidate and will bring an added value to the team.
Do not hesitate to contact me at my personal cell phone (+34 687 93 61 68) or at my email address marinona206@hotmail.com for further information or an interview.
Thank you for your time and consideration.
Best regards,
Marina Estévez
Experience
3 years and 6 months
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Marketing Project Assistant
Hotelbeds - Palma, Spain
MarketingFebruary 2019 - May 2019 · 4 months• Content creation for brochures. • Design review.
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MICE Sales Executive
Gran Melia Victoria Hotel - Palma, Spain
EventMarch 2017 - October 2018 · 1 year and 9 months• Revenue management. • RFP management. • Plan the scope of the event, including time, location, and cost • Prepare banquet orders. • Coordinate with different departments across the hotel, customer and external services. • Monitor event activities to ensure the highest level of service. • Review event bills for accuracy and approve payment
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RedGlove Service Agent
Gran Melia Palacio de los Duques - Madrid, Spain
Telephone OperatorNovember 2016 - February 2017 · 4 months• Call center service. • Guest’s requests management, such as room service, laundry requests, courier service… • Management of reviews in social media.
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M&E Sales Trainee
Hilton Tel Aviv - Tel Aviv-Yafo, Israel
SalesApril 2015 - May 2016 · 1 year and 2 months• RFP management. • Meet with clients to define needs, expectations and objective. • Plan the scope of the event, including time, location, and cost • Generate banquet orders and weekly reports. • Liaise with different departments across the hotel and external services. • Monitor event activities to ensure the client and event attendees are satisfied and banqueting team support. • Review event bills for accuracy and approve payment.
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M&E Operational Coordinator Trainee
DoubleTree by Hilton Brussels City - Brussels, Belgium
EventOctober 2015 - April 2016 · 7 months• Meet with clients to define needs, expectations and objective. • Plan the scope of the event, including time, location, and cost • Generate banquet orders and weekly reports. • Liaise with different departments across the hotel and external services. • Inspect facilities and monitor event activities to ensure the client and event attendees are satisfied • Review event bills for accuracy and approve payment.
Education
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MBA International Hospitality & Tourism Management: Specialization-Marketing & Communication
Vatel Madrid (Spain) - Madrid, Spain
September 2014 - April 2016 -
Tourism University Degree
CENP Centro Español de Nuevas Profesiones - Madrid, Spain
October 1997 - June 2000
Languages
4 languages
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Spanish
Native or fluent
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English
Native or fluent
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French
Limited working
-
Hebrew
Notions
Personal information
Nationalities
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Spanish
Date of birth
December 19th 1979
Driving License
Yes
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