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About me
I am a professional, hard-working and detail-oriented Guest Relations Officer. I mainly focusing on how to maintain good hospitality service.
Experience
6 years and 1 month
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Guest Relations Officer
Crowne Plaza Istanbul Florya - Istanbul, Turkey
Guest RelationsJanuary 2019 - Now · 5 years and 3 months -
F&B Trainee
7Pines Resort Ibiza - Ibiza, Spain
F&B serviceJune 2018 - September 2018 · 4 months -
Spa Receptionist
Istanbul Gonen Hotel - Istanbul, Turkey
SpaAugust 2017 - October 2017 · 3 monthsI was a Spa Receptionist assigned in the health club of the hotel. I was responsible for; - greeting visitors and clients in a warm and friendly manner - receiving calls and forwarding them to the sales executives - scheduling appointments of the new members - distributing membership cards to the new members - promoting enthusiastically all classes, services that are offered in the health club - performing periodic checking of on the cleanliness and order of the Gym & locker facilities - maintaining cleanliness in the reception area and ensure that brochures and products are properly displayed
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F&B Trainee
Marmaris Marti Hotel - Mugla, Turkey
F&B serviceJune 2016 - August 2016 · 3 months- greeting guests and guiding them to the available table - serving food and drinks to the guest - performing basic cleaning tasks as needed or directed by supervisor - removing courses, replenishing utensils, refilling glasses - coordinating with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction
Education
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Tourism in Geography
Babeş-Bolyaı University - Cluj-Napoca, Romania
September 2016 - June 2017Erasmus Student
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Tourism and Hotel Management
Duzce University - Düzce, Turkey
October 2013 - June 2018
Languages
4 languages
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Tagalog
Native or fluent
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English
Full professional
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Turkish
Full professional
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Spanish
Limited working
Personal information
Nationalities
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Philippine
Work Permits
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Turkey
Date of birth
January 23rd 1992
Skills
12 skills
- Customer Care
- Customer sevice
- Dealing with complaints
- Dealing with people
- Fast Learner
- Flexible
- Focus on goals
- Resourceful
- Self-Driven
- Self-motivated, proactive
- Sense of humour
- Team Work Oriented
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