Raffy Ekong

Raffy Ekong

Guest Relations Officer at Crowne Plaza Istanbul Florya
Lives in Istanbul, Turkey

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About me

I am a professional, hard-working and detail-oriented Guest Relations Officer. I mainly focusing on how to maintain good hospitality service.

Experience

6 years and 1 month

  • Guest Relations Officer

    Crowne Plaza Istanbul Florya - Istanbul, Turkey

    Guest Relations
    January 2019 - Now · 5 years and 3 months

  • F&B Trainee

    7Pines Resort Ibiza - Ibiza, Spain

    F&B service
    June 2018 - September 2018 · 4 months

  • Spa Receptionist

    Istanbul Gonen Hotel - Istanbul, Turkey

    Spa
    August 2017 - October 2017 · 3 months

    I was a Spa Receptionist assigned in the health club of the hotel. I was responsible for; - greeting visitors and clients in a warm and friendly manner - receiving calls and forwarding them to the sales executives - scheduling appointments of the new members - distributing membership cards to the new members - promoting enthusiastically all classes, services that are offered in the health club - performing periodic checking of on the cleanliness and order of the Gym & locker facilities - maintaining cleanliness in the reception area and ensure that brochures and products are properly displayed

  • F&B Trainee

    Marmaris Marti Hotel - Mugla, Turkey

    F&B service
    June 2016 - August 2016 · 3 months

    - greeting guests and guiding them to the available table - serving food and drinks to the guest - performing basic cleaning tasks as needed or directed by supervisor - removing courses, replenishing utensils, refilling glasses - coordinating with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction

Education

  • Tourism in Geography

    Babeş-Bolyaı University - Cluj-Napoca, Romania

    September 2016 - June 2017

    Erasmus Student

  • Tourism and Hotel Management

    Duzce University - Düzce, Turkey

    October 2013 - June 2018

Languages

4 languages

  • Tagalog

    Native or fluent

  • English

    Full professional

  • Turkish

    Full professional

  • Spanish

    Limited working

Personal information

Nationalities

  • Philippine

Work Permits

  • Turkey

Date of birth

January 23rd 1992

Skills

12 skills

  • Customer Care
  • Customer sevice
  • Dealing with complaints
  • Dealing with people
  • Fast Learner
  • Flexible
  • Focus on goals
  • Resourceful
  • Self-Driven
  • Self-motivated, proactive
  • Sense of humour
  • Team Work Oriented
Connections
Claudia De Stefani
Hostess at McCann Complete Medical
Lea Kheiri
Sales and Marketing trainee at Mövenpick Hotel Zürich Airport
Arunee Steiner
Guest Relations Trainee at PULLMAN
View 108 connections
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