Raffy Ekong

Raffy Ekong

Guest Relations Officer at Crowne Plaza Istanbul Florya
Lives in Istanbul, Turkey

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About me

I am a professional, hard-working and detail-oriented Guest Relations Officer. I mainly focusing on how to maintain good hospitality service.

Experience

4 years and 8 months

  • Guest Relations Officer

    Crowne Plaza Istanbul Florya - Istanbul, Turkey

    Guest Relations
    January 2019 - Now · 3 years and 10 months

  • F&B Trainee

    7Pines Resort Ibiza - Ibiza, Spain

    F&B service
    June 2018 - September 2018 · 4 months

  • Spa Receptionist

    Istanbul Gonen Hotel - Istanbul, Turkey

    Spa
    August 2017 - October 2017 · 3 months

    I was a Spa Receptionist assigned in the health club of the hotel. I was responsible for; - greeting visitors and clients in a warm and friendly manner - receiving calls and forwarding them to the sales executives - scheduling appointments of the new members - distributing membership cards to the new members - promoting enthusiastically all classes, services that are offered in the health club - performing periodic checking of on the cleanliness and order of the Gym & locker facilities - maintaining cleanliness in the reception area and ensure that brochures and products are properly displayed

  • F&B Trainee

    Marmaris Marti Hotel - Mugla, Turkey

    F&B service
    June 2016 - August 2016 · 3 months

    - greeting guests and guiding them to the available table - serving food and drinks to the guest - performing basic cleaning tasks as needed or directed by supervisor - removing courses, replenishing utensils, refilling glasses - coordinating with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction

Education

  • Tourism in Geography

    Babeş-Bolyaı University - Cluj-Napoca, Romania

    September 2016 - June 2017

    Erasmus Student

  • Tourism and Hotel Management

    Duzce University - Düzce, Turkey

    October 2013 - June 2018

Languages

4 languages

  • Tagalog

    Native or fluent

  • English

    Full professional

  • Turkish

    Full professional

  • Spanish

    Limited working

Personal information

Nationalities

  • Philippine

Work Permits

  • Turkey

Date of birth

January 23rd 1992

Skills

12 skills

  • Customer Care
  • Customer sevice
  • Dealing with complaints
  • Dealing with people
  • Fast Learner
  • Flexible
  • Focus on goals
  • Resourceful
  • Self-Driven
  • Self-motivated, proactive
  • Sense of humour
  • Team Work Oriented
Connections
Mohamed Reda Saber
Intern at the Restoration department at PALMERAIE COUNTRY CLUB
Naresh Kaushik (CHDT®)
HR & Training Manager at FIVAVALHU Resort Maldives
ARVIND PANCHAL
Network Administrator at Wafra Group of Compaines
View 110 connections
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