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About me
Summary
A professional and enthusiastic hotelier with 7-year experience in hotel operations and event managements
An adventure traveller went above 50 countries to explore the world (including Afghanistan and the primitive tribes
in Ethiopia etc...)
Be a forever-student, learning endlessly from hospitality industry to financial strategy analysis, from event
management to business management, never stop ...
Aim to be an excellent industry leader and a person who contributes to the world
Experience
7 years and 9 months
-
Sales Coordinator - Conference & Events
Mandarin Oriental Hotel Group - Abu Dhabi, United Arab Emirates
EventAugust 2019 - Now · 4 years and 8 monthsManaging and handling Worldwide Conferences and Events Managing and handling Sports Events Managing and handling Worldwide Weddings - International weddings, Indian weddings, Arabic weddings, Chinese weddings Managing and handling Corporate Events Managing and handling Worldwide MICE Groups Managing and handling Government Delegations
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Sales & Marketing and Housekeeping Leadership Trainee
Mandarin Oriental Hotel Group - Abu Dhabi, United Arab Emirates
HousekeepingFebruary 2018 - August 2019 · 1 year and 7 months- One month Flower Shop Trained with Head of Florist - One month Housekeeping (Public Area) Trained with Housekeeping Manager to handle the shift - Two month Housekeeping (Room Area & Store) Trained with Executive Housekeeper - Four months Sales - Leisure Asia Market Trained with Senior Sales Manager Handling Asia groups (mainly Chinese groups) - Ten months Sales & Conference and Banqueting Trained with Director of Sales - C&B Handling Meetings and Private Parties Handling Incentive groups Handling Site Inspections and Fam Trips
-
Front Office Management Trainee
Mandarin Oriental Hotel Group - Abu Dhabi, United Arab Emirates
ReceptionJuly 2017 - January 2018 · 7 months- One month Butler Trained with Assistant Butler Manager - One month Palace Operation Trained with Palace Operation Manager Trained as VIP's Private Butler (High Rate Bookers, Royal Families) - One month Business Centre & Operator Handling Admin Works - One month Concierge Trained with Chief Concierge - Two months Reception Trained with Duty Manager and Assistance Front Office Manager Handling Guest Relation & Front Office tasks
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Front Office Trainee
Rotana Hotels & Resorts - United Arab Emirates
ReceptionJune 2016 - December 2016 · 7 months- Ensure accurate and efficient running of Front Desk - Respond to Guest queries in a timely and efficient manner - Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Arrange amenities for guests who are arriving tomorrow, celebrate birthday, anniversary and honeymoon - Lobby Ambassador: standing in the lobby and welcome our guests, management the queue and help with luggage assistant - Checking in / checking out guests - Provide general information about the room, hotel facilities, and provide assistance for restaurant reservations
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Food And Beverage Trainee
Swiss Hotel Management School - Caux/Montreux, Switzerland
F&B serviceSeptember 2014 - January 2015 · 5 months- Provide table service - Answer menu questions - Make drink recommendations - Maintain table appearance - Course food items appropriately - Perform side work and end-of-shift closeout tasks
Education
-
MBA
The University of Manchester - Manchester, United Kingdom
July 2021 - June 2023 -
Bachelor of Arts - BA, International Hospitality and Events Management
University of Derby - Derby, United Kingdom
September 2016 - June 2017 -
Bachelor of Arts - BA, International Hospitality and Events Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
September 2014 - June 2017
Languages
2 languages
-
Chinese
Native or fluent
-
English
Native or fluent
Skills
4 skills
- Commercial
- Event Management
- Sales
- Strategic
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