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About me
• Completed Diploma in International Travel Industry and FETAC L6 Airport Passenger Services.
• 6 Years customer service experience within the hospitality sector.
• Multilingual, with English, French and Hindi.
• Strong computer Skills: Excel, Word, PowerPoint.
• Strong Knowledge of Opera & Micros System.
• Full Clean Driving License.
Experience
12 years
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Senior Duty Manager
The Gibson Hotel - Dublin, Ireland
ReceptionAugust 2019 - Now · 4 years and 8 months -
Night Manager
Clayton Hotel Charlemont - Dublin, Ireland
ReceptionOctober 2018 - August 2019 · 11 monthsPre-opening team member. Currently involved in recruitment and selection. Creating/updating S.O.Ps Training.
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Assistant Night Manager
The Gibson Hotel - Dublin, Ireland
Secretary / Executive AssistantSeptember 2016 - October 2018 · 2 years and 2 months• Taking full responsibility of the hotel in the absence of the night manager • Creating/Amending S.O.Ps • Check in late arrivals and check out early departures in line with hotel procedures • Ensure that the service offered by team members is personal and memorable, that guest needs are anticipated and requests followed up. • Posting and balancing room charges, cash & credit cards. • Ensure all access to the hotel is secure as required by hotel policy and procedure • Take room service orders, prepare the food and drinks and deliver to guests • As a team, ensure that guest areas and offices are clean and tidy at all times • Perform all pre & post night audit duties (doing reports for each department) • Cash Handling • Supervising Staff & their daily tasks • ensure the completion of any ad-hoc tasks during the night shift.
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Night Assistant / Relief Night Manager
Pillo Hotel Ashbourne - Ashbourne, Ireland
ReceptionMay 2014 - August 2016 · 2 years and 4 months• Taking full responsibility of the hotel in the absence of the night manager • Check in late arrivals and check out early departures in line with hotel procedures • Ensure that the service offered by team members is personal and memorable, that guest Needs are anticipated and requests followed up. • Posting and balancing room charges, cash & credit cards. • Ensure all access to the hotel is secure as required by hotel policy and procedure • Take room service orders, prepare the food and drinks and deliver to guests • As a team, ensure that guest areas and offices are clean and tidy at all times • Perform all pre & post night audit duties (doing reports for each department) • Cash Handling • Supervise Staff
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Leisure Attendant
Funtasia - Bettystown, Ireland
OtherJuly 2013 - December 2013 · 6 months• Operated and supervised rides. Monitored customer safety. • Collected token payments from customers. • Provided safety information to customers. • Resolved customer queries and complaints.
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Kitchen Porter / Night Porter
Waterside House Hotel - Donabate, Ireland
StewardMay 2012 - May 2013 · 1 year and 1 monthCarrying out basic cleaning tasks as fast as possible. Collecting and washing up pots and pans. Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready. Unloading equipment and food from deliveries. Ensuring the storeroom remains organised. Making sure work surfaces, floors and walls are always clean and sanitised
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Kitchen Assistant / Waiter
Indus Restaurant - Drogheda, Ireland
F&B kitchenJuly 2010 - December 2010 · 6 months• Served food and drinks in a busy restaurant environment. • Provided excellent customer service. • Resolved customer queries and complaints. • Transacted credit card and cash payments.
Education
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Bsc Hospitality management
Technological University Dublin (TU Dublin) [ HSD ] - Dublin, Ireland
September 2016 - May 2019 -
Leaving Certificate
Balbriggan Community College - Balbriggan, Ireland
January 2005 - June 2008
Languages
3 languages
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English
Native or fluent
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French
Full professional
-
Hindi
Full professional
Personal information
Nationalities
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Mauritian
-
Irish
Date of birth
September 26th 1990
Driving License
Yes
Skills
4 skills
- F&B micros
- Fidelio
- Ms office skills
- Use opera
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