Director, Housekeeping
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Director, Housekeeping

Accor HQ

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Director, Housekeeping

Sobre el trabajo


Director, Housekeeping

Responsible for all aspects of Housekeeping, in accordance with hotel and brand standards.  Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Supervise, train and inspect the performance of staff members ensuring that all procedures are completed to the hotel’s standards.  Assist where necessary to ensure optimum service to guests.

What’s in it for you:  The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.  Fairmont Dallas offers complimentary duty meals and uniforms,  competitive wages and health benefit options, Discounted Annual DART pass, Employee benefit card offering discounted rates in Accor worldwide, Learning programs through our Academies, Opportunity to develop your talent and grow within your property and across the world and the ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
  • Consistently offer professional, friendly and engaging service
  • Ensure Accor & Fairmont core standards are implemented and audited for consistency
  • Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
  • Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
  • Resolve guest complaints, ensuring guest satisfaction
  • Hire, train and lead Housekeeping team to ensure a successful operation
  • Measure, interpret and evaluate teams working standards and correct where necessary
  • Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
  • Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
  • Ensure effective everyday communications, including coaching and performance management
  • Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
  • Control all purchases for the department and is consistently aware of quality and cost 
  • Control department labor costs while ensuring effective scheduling, vacation planning and department productivity, including leased labor
  • Ensures effective utilization & productivity of all employees through staff planning, hiring & adhering to budget
  • Responsible for the annual budget and the annual linen requisition
  • Coordinate preventative maintenance programs with the Director of Engineering
  • Develop and execute capital expenditures with Director, Rooms.
  • Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
  • Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner.
  • Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
  • Keep informed of the housekeeping standards of competitor hotels
  • Conduct leader performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues and leaders.
  • Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction.
  • Controls and provides feedback on labor and operational expenses.
  • Interact professionally with individuals outside the hotel, such as suppliers, contractors, and competitors
  • Ensure that all departmental reports and correspondence are completed punctually and accurately
  • Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
  • Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents
  • To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
  • Accept responsibility for carrying out other management duties as requested by the Director of Rooms.


Your experience and skills include:
  • Minimum of 5 years management experience in Housekeeping, preferably with a luxury hotel brand.
  • Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
  • Fluency in English both verbal and non-verbal. 
  • Knowledge of financials with budget and forecast.
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities

Your team and working environment:
  •  Physical aspects of the position include but are not limited to:
  • Constant standing, bending and walking throughout shifts. 
  • May occasionally exert up to 30 pounds lift, carry, push, pull or otherwise move objects  

Must be able to provide proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your
personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during
your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Cerrada

Director, Housekeeping

Dallas, TX, Estados Unidos

A tiempo completo, Indefinido

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