Reservations Manager
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Reservations Manager

Accor HQ

Publicada

Cerrada

Reservations Manager

Sobre el trabajo

Job Description
  • To manage the reservations operations as per hotel standards and make sure procedures are fully known and followed.
  • To be fully aware of brand values and standards, making sure the same applies to the team.
  • To work closely with the of revenue management in the department management (reservations & revenue management).
  • To ensure a proper teamwork and supervise the reservation and telephone operator teams at all times.
  • To ensure the all incoming and outgoing room reservation requests are attended and handled as per the hotel standards and procedures.
  • To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
  • To recognize potential clients and to transmit information to the revenue management and sales department.
  • To recognize VIP guests and to apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
  • To promote ALL loyalty programs and the hotel promotions.
  • To ensure the privacy of the guests and that the confidentiality of the information is respected.
  • To act as representative of the management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to achieve guest satisfaction and recoding it.
  • To ask of revenue management for advice in serious cases or if an approval is required.
  • To be fully aware of and to report all guest comments or complaints.
  • To ensure that telephone etiquette is properly used as per the hotel standards.
  • To ensure a perfect knowledge of room types, rates structure and tracking segmentation among the reservation team.
  • To ensure the accuracy of all booking information entered in the PMS.
  • To ensure the guest history records are accurately maintained and all recurring guest are pre-registered.


Work Experience
  • Excellent interpersonal and communication skills
  • Ability to prioritize work in an environment with multiple interests
  • Ability to handle complex and confidential information with discretion
  • Competency using a variety of computer software
  • Past working experience in the Maldives or leisure destination will be an added advantage


Benefits
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


Cerrada

Reservations Manager

Bangkok, Tailandia

A tiempo completo, Indefinido

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