Cerrada
Reservations Manager
Sobre el trabajo
Job Description
Work Experience
Benefits
- To manage the reservations operations as per hotel standards and make sure procedures are fully known and followed.
- To be fully aware of brand values and standards, making sure the same applies to the team.
- To work closely with the of revenue management in the department management (reservations & revenue management).
- To ensure a proper teamwork and supervise the reservation and telephone operator teams at all times.
- To ensure the all incoming and outgoing room reservation requests are attended and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
- To recognize potential clients and to transmit information to the revenue management and sales department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote ALL loyalty programs and the hotel promotions.
- To ensure the privacy of the guests and that the confidentiality of the information is respected.
- To act as representative of the management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
- To manage any guest complaint in a professional manner, by owning it, resolving it to achieve guest satisfaction and recoding it.
- To ask of revenue management for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that telephone etiquette is properly used as per the hotel standards.
- To ensure a perfect knowledge of room types, rates structure and tracking segmentation among the reservation team.
- To ensure the accuracy of all booking information entered in the PMS.
- To ensure the guest history records are accurately maintained and all recurring guest are pre-registered.
Work Experience
- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion
- Competency using a variety of computer software
- Past working experience in the Maldives or leisure destination will be an added advantage
Benefits
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Departamento: Reservas
Cerrada
Reservations Manager
A tiempo completo, Indefinido
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