Head of Revenue & Distribution (1 Position)
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Head of Revenue & Distribution (1 Position)

Centara

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Head of Revenue & Distribution (1 Position)

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Head of Revenue & Distribution (1 Position)

  Location: Corporate - Head Office (Bangkok)

 Department: Revenue

 Closing date for submission: Friday, January 31, 2020

Job Requirements

You are a meticulous individual with passion for excellence, expertise in hospitality operations and
proven leadership experience to take charge of Centara Hotels & Resorts (CHR) distribution and revenue
management functions. As a member of the Sales & Marketing Division, the director of Revenue
Management works across disciplines to deliver an exceptional experience and provide leadership. This
strategic role covers the guidance and commercial direction within CHR and effective use of all CTA
systems. Key responsibilities include:

Revenue Management:
Lead the Revenue Management function for CHR to achieve budgeted goals; understanding and applying
the principles of occupancy and rate to achieve maximum yield. Focusing on delivering the best possible
results and that each unit, and all parties concerned, have an understanding of the levers that drive their
business and that Revenue Management is being properly executed across the group with your guidance
and support.
Develop and implement the required policies and procedures that govern the operations of the revenue
functions within the hotel group. Enforce CTA best practices and ensure that all SOPs are followed and
processes adhered to.
Have the confidence to be responsible for various technical accounting aspects of the company’s
revenue streams.
Ensure that Revenue Management and Distribution strategies are aligned and as the functional leader,
this role is responsible for driving and maintaining a close and effective alignment of Distribution and
commercial activities with sales teams, marketing, operations, development and other leadership
colleagues across the CHR group.

Distribution:
Lead and maintain distribution and channel connectivity function within CHR, including the technical set
up and skillset development at corporate level and on property for all users of Revenue Management
systems.
Ensure CHR distribution strategy correlates with an overall company direction and is appropriate to
geographic source markets. Work closely with marketing department to formulate campaigns and
execute them across the online distribution network, both direct and indirect channels.
To maximize group-wide revenue delivery through our distribution network, depending on business mix
and company strategy. And drive our most profitable ‘Public Direct’ rates in order to improve
profitability and overall brand awareness.

Development and Training:

Preparation and set-up of revenue functions at property level. Assist in handover and training of CHR
practices and reporting functions to enable a smooth start-up and integration between revenue team
and property in particular.
Manage your subordinates and provide them with the necessary tools and guidance. Where necessary
provide one-on-one assistance and most importantly develop & train them so that in the future they can
be promoted internally to Manager / Director level and to be in charge of their own property cluster.
Drive, implement and constantly strive to look at best practices and solutions for CHR to remain ahead
of the competition and on track to achieve set targets, whether they are weekly, monthly or annually.

Competency Matrix:

Intellectual & Commercial Competencies:
Commercial Perspective. Has a good appreciation of the business world and understands how
his/hers professional function supports the overall needs of the business. Always maintains an
Entrepreneurial outlook.
Builds Competitive Advantage. Aligns practices with business strategy, demonstrates financial
acumen, manages and redesigns processes for optimum value. Arranges all data collection and
analysis activities for the purpose of making customer focused business decisions.
Data Processing. Quick and accurate when evaluating verbal and numerical information. Can
draw accurate business conclusions from disparate pieces of information.

Personal Competencies:
Integrity. Demonstrates honesty, reliability, ethics & professionalism.
Self Confidence. Handles difficult situations with poise and self-assurance. Calm and controlled
under pressure. Resilient in the face of setbacks. Surrounds self with quality people and valuates
their opinions.
Self Motivation. Wants to have an impact on the success of the business and is willing to let work
issues impact on personal activities & time when necessary.

Interpersonal Competencies:

Professional Interaction. Able to interact confidently with a wide range of people – Owners, GMs
and internal colleagues, adapting easily to different cultures and personalities. Develops network
of contacts. Sensitive and diplomatic in difficult situations.
Fosters Teamwork. Works collaboratively with others to achieve common goals, serves
effectively in both team leader & team member roles, and promotes collaboration and teamwork
in others.
Leads by Example. Fosters a common vision. Agrees and sets realistic goals with team. Works
through others, empowering them to take responsibility for implementation of activities while
coaching and guiding. Reacts quickly to under-performance.
Influencing & Communicating. Able to build support for Change. Open, honest & clear when
communicating key messages. Able to persuade others by logical argument, clear presentation of
facts and personal style. Able to produce sufficient and fluent written documents.

Candidate Profile:
Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management.
Minimum 8 years’ experience in the Revenue Management, preferably in a corporate capacity, at
senior Revenue Director, AVP or VP level.
Strategic orientated and a can-do attitude with a proven track record within the industry.
Experience and knowledge of Opera Property Management System (PMS) as well as a user of a
Revenue Management System (RMS), such as IDeaS is preferred, however not a must.
Additionally understanding of Central Reservation System (CRS) and any configuration knowhow
would be beneficial.
Able to lead the Revenue & Distribution teams and drive results.

If you are interested in this position, please submit your resume and cover letter to:
Corporate Human Resources Department or complete  Application Form

Contact Us
Corporate Human Resources Department, Centara Hotels & Resorts
25th Floor, Centara Grand at CentralWorld,
999/99 Rama 1 Road, Pathumwan, Bangkok 10330, Thailand

Cerrada

Head of Revenue & Distribution (1 Position)

Bangkok, Tailandia

A tiempo completo, Indefinido

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