Forbes Hospitality Training
Hospitality Training
I am a hard-working and self-motivated individual, with a focus on excellence, always looking for new challenges and experiences to undertake. Throughout my training and education, I have developed excellent communication and organizational skills with critical thinking aimed to ensure all guests enjoy a positive experience. Throughout my career, I have proven my ability to work efficiently in teams, constantly striving to inspire members to deliver exceptional customer service. I consider myself to be a fast learner and my confident approach to tasks allows me to adapt quickly to any environment
11 años y 2 meses
Testing, auditing and reviewing tasks / deliverables with both manually and automated tools Performing analysis and deep dives by identifying root-causes and understanding the business metrics Driving quality to improve and preserve the highest standards of certification: auditing testers work and couching them on best practices as well as monitoring live applications Provide recommendations and come up with projects to drive continuous improvements to constantly raise the high-quality customer experience bar Review and own updates to the test plan on an ongoing basis Preparing, presenting and taking minutes of meeting in the weekly Quality Meeting Mediator between team members and management, organizing monthly meetings with the team members in order to discuss ways to improve work environment and management- team members communication; preparing a monthly report based on the meeting discussion shared with the upper management Train and mentor new team members Developed training plans for the new joiners, both certification and quality teams Conducted phone screens and behavioural interviews, as part of the recruiting process, delivered an objective feedback and participated in debriefs to make hiring decisions based on the core Leadership Principles in Amazon culture Cross-functional/cultural collaboration/communication with various stakeholders
London, UK
3 idiomas
Inglés
Nativo o fluido
Español
Nativo o fluido
Rumano
Nativo o fluido
Nacionalidades
Rumano
1 aptitud
2 informaciones compartidas
Hospitality Training
Hospitality Training
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