Raphaël Klein

Raphaël Klein

Resort Manager en Tiamo Resort
Vive en France

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Sobre mí

Meticulous, Open-minded, Discreet, Passionate, Multitask, Ambitious, Creative, Intellectually Curious, Team-player & Autonomous.
Some of my weak points can be too direct, occasionally impulsive & stubborn.

I work & live with a basic code Honesty & Respect; below is the description of my working style which split 60-70% with team members or guests and 30-40% office work & related.

Organizational Style – Independent and delegate to take the broader view. Working best in informal environments as unity allow better result than distancing & formal approach where I can leave the managers/HOD free to manage themselves.

Thinking Style –Always inclined to innovative approach at problem-solving and attentive to implementation.

Leadership Style – Respect, honesty, supportive approach to leadership. Staying engaged and available to all departments as well demonstrate, when necessary, the skills to be exemplary.

Motivation Style – Very ambitious, always looking to improve, pursuing new challenges, approaching them with always a solution to be found and never alone.

Guest Relation – started in 2003
F&B – started in 2005
Finance – started in 2008
Sales & Marketing – started in 2008
Security – started in 2008
Front Office – started in 2013
Housekeeping – stated in 2013
Other Project – started in 2015
Maintenance – started in 2019

Work hard, Play harder mentality allows me to reach those achievements over the years even when the challenge can be difficult or potentially out of reach.

Experiencia

14 años y 8 meses

  • Resort Manager

    Tiamo Resort - Driggs Hill Settlement, The Bahamas

    Dirección
    junio 2019 - mayo 2021 · 2 años

    A boutique hotel of 11 villas & 2 rooms remotely located with only access boat or seaplane.  Switch from Small Luxury Hotel to Relais & Chateaux on August 1st, 2020  World Luxury Awards 2020 - Luxury Eco/Green Hotel - The Bahamas  Oversee the reservation, restaurant, kitchen, spa, activities center, housekeeping  Take care of payroll, work schedule of all departments.  Personalize the stay of each guest.  Ensure the guest full experience satisfaction  Training of new restaurant staffs’ member.  Created new price table and contract for the upcoming season 2020-2021  Setup of the new PMS system and Synxis under Relais & Châteaux  Created new promotions & packages  Participated in the development of new website  Manage the production of water on-site  Development of skills in maintenance of villas & boats.

  • Self employed

    none - Île-de-France, France

    Dirección
    enero 2018 - mayo 2019 · 1 año y 5 meses

    self employed

  • Rooms Division Manager

    Club Med - France

    Responsable del departamento de habitaciones
    mayo 2017 - diciembre 2017 · 8 meses

     Establishment of 200 to 350 beds in 4 Tridents (Equivalent to 4 stars – Upscale standard)  Oversee the smooth traffic of over 500 guests arriving & departing in the village over the weekend.  Rev +28% on extension (VSL), +12% on meal plans (VRL) and +18% on overall sales  Adjusted, revised the financial follow up and strategy in the sales by front office to meet objectives.  Introduce new techniques of the upscale market with rigor and professionalism.  Insure of guests satisfaction and the application of standard / process.  Managed 5 services; Front Office, Guest Relation, Housekeeping, Meeting & Event, E-Go, Transportation

  • Executive Assistant Manager

    Satri House Hotel - Luang Prabang, Laos

    Asistente de dirección
    julio 2016 - enero 2017 · 7 meses

    31 suites (14 Suites, 14 Junior Suites, 3 Satri Suites), 2 Pools, 1 Spa, 1 Restaurant & 1 Bar  Revised and corrected entire Finance & Accounting reports for January to September 2016.  Reconfiguration of POS & PMS to receive the correct numbers with the support team.  Manage the Front Office & Guest Relation departments.  In charge of the Reservation, Sales & Marketing departments.  Create a new set of prices and work on yield/revenue management.  Worked on improving the hotel qualities and service.  Provided training to Front Office, Restaurant & Kitchen team.  Creation a new menu, wine lists & cocktail list.  Process of SOP implementation for the operation teams.  Welcome and oversaw a Law Conference of 20 delegates and relatives for 3 days.

  • Chef de Rang

    Waldorf Astoria Versailles - Trianon Palace - Versailles, France

    Alimentos & Bebidas servicio
    abril 2016 - julio 2016 · 4 meses

    Part-time. - Banquet - member of a team in charge of the Republic Ireland Football team during Euro Cup 2016. - Restaurant - La Veranda - Bar - La Galerie

  • Operation Coordinator

    ACCOR - Hội An, Vietnam

    Responsable del departamento de habitaciones
    marzo 2015 - enero 2016 · 1 año

    Pre-opening and opening period - reporting to general manager. 119 rooms, 2 Restaurants, 1 Bar and Spa Center.  Assist the general manager in the daily operational tasks during the pre-opening & opening period.  Supervising the operations of the hotel in partnership and coordination with all Head of Departments.  Creation and Implementation of our safety & security standards and operating procedures (SOP).  Managing the operations to maximize profitability and ensure superior guest service & product.  Ensuring optimal compliance with corporate operation requirements, standards and audits.  Effectively communicating with leadership team members and rank & file.  Involving in employee training, welfare and satisfaction.  Anticipating guest needs and establish proactive processes to promote guest experience.  Identify problems in operations process and resolve them in quickly and timely manner.  Creation of our SPA concept, inclusive of naming “Woosah”, design, set up & business plan.  Refurbishment and lay-out of the lobby, inclusive of furniture and artworks.  Took part of all HODs meetings and morning briefings.

  • Multiple

    Hotel Vatel - Nimes, France

    Otros
    octubre 2013 - febrero 2015 · 1 año y 5 meses

    10 practical weeks at the hotel of the school: 2 weeks as night audit 1 week as assistant general manager 2 weeks as front desk agent 1 weeks at the gastronomic restaurant 1 weeks in housekeeping 2 weeks in kitchen 1 weeks for Front desk agent during Christmas

  • Front desk agent

    ACCOR - Marseille, France

    Recepción
    marzo 2014 - agosto 2014 · 7 meses

    Internship At the Pullman Marseille Provence 4* hotel.

  • Assistant general manager

    Leader price - Marly-le-Roi, France

    Asistente de dirección
    diciembre 2007 - marzo 2013 · 5 años y 4 meses

    Supermarket business.

  • Cook

    family restaurant - Aventura, FL, United States

    Alimentos & Bebidas cocina
    noviembre 2005 - diciembre 2007 · 2 años y 2 meses

Estudios

  • MBA

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    enero 2016 - septiembre 2018

  • Master

    Vatel Nimes (France) - Nimes, France

    octubre 2013 - septiembre 2015

    Completed Master 1

Idiomas

3 idiomas

  • Inglés

    Nativo o fluido

  • Francés

    Nativo o fluido

  • Español

    Nociones

Información personal

Nacionalidades

  • Alemán

Fecha de nacimiento

November 24th 1987

Permiso de conducir

Aptitudes

7 aptitudes

  • Budgeting & Forecasting
  • Customer-service
  • Financial analysis
  • Front Office Operations
  • Micros- Intermediate
  • Opera-Advanced
  • Sales

Información adicional

1 información compartida

  • Other skills

    Other skills

Contactos
Eric Plagnard
Directeur F&B en ACCOR
Siguiendo
hosco Talent Search - A division of hosco Hotel Grand Powers Radisson Hotel Group
Radisson Hotel Group
Brussels, Belgium
Otros miembros
Alicia Raulic
Paris, France
Axelle Serouille
Paris, France
Marion Morano
Mondelange, France
Simon Gornes
Paris, France
Sara De Wever
Paris, France
Ver más
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