Concierge Supervisor
Este puesto ya no está disponible, pero hay más Conserje ofertas
Concierge Supervisor

Accor HQ

Publicada

Cerrada

Concierge Supervisor

Sobre el trabajo

Company Description


Your team and working environment:

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.


Job Description


To be the Concierge Supervisor at Sofitel Brisbane Central is to be at the very top of your game. Your passion for the property, sophisticated service and respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. This highly rewarding, sought after role offers the opportunity to lead others and to work with famous guests and VIPs, industry leaders, and guest obsessed colleagues.

You will be a service champion with previous leadership experience, passionate about playing an integral role in crafting a consistent and guest-centric experience that reflects our brand spirit and joie de vivre at all times.

What you will be doing:

  • Engage and supervise the ambassadors in Concierge team during shifts
  • Develop and train the team to achieve brand focuses such as delivering a Heartist culture and luxury service
  • Engage with our guests on check in, check out and during their stay
  • Handle guest concerns efficiently to guarantee memorable and peak moments
  • Provide information to guests regarding Brisbane attractions, restaurants, events and surrounding areas
  • Interact with hotel departments regularly to ensure our guests have a seamless experience
  • Provide exceptional service and product knowledge to proactively upsell hotel products and services
  • Perform reception, concierge, porter and valet duties.

Qualifications


What we want from you:

  • Previous experience in similar role in a luxury environment is highly desirable
  • A true desire to work, grow and develop in the guest facing operations of a luxury hotel
  • An enthusiastic approach, excellent attention to detail and superior guest service skills 
  • Strong communication skills, both verbal and written
  • Charisma, professionalism and a high standard of personal presentation
  • Attention to detail and an ability to retain information
  • Understanding of hotel operations and guest services
  • Open manual Driver’s License
  • Ability to work varied shifts from early mornings to late evenings, including weekends.

Additional Information


Benefits and perks

 Sofitel Brisbane Central provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

  • The opportunity to Work Your Way and build a career with the largest hotel group in the Pacific
  • Mentoring and development within a supportive Talent & Culture network
  • Regular training and learning opportunities
  • Worldwide employee and family and friends benefits at Accor Hotels
  • Secure parking in the centre of Brisbane for $10 per day
  • Direct access to Central train station
  • Complimentary hotel stay package for your work anniversary
  • Dry cleaning of work attire.

Cerrada

Concierge Supervisor

Beerwah, Australia

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

¿Buscas algo diferente? Mira trabajos similares