Event Sales & Services Manager
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Event Sales & Services Manager

Accor HQ



Event Sales & Services Manager

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Event Sales & Services Manager  
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets. 

  • Solicit and confirm event related information with client to fulfill contractual timelines and commitments
  • Disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes, rooming lists and internal planning meetings
  • Plan creative experiences in collaboration with the Executive Chef to curate custom menus
  • Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements
  • Create floor plans that optimize space and ensure a memorable guest experience
  • Finalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spaces
  • Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs
  • Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy 
  • Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline
  • Yield guestroom and meeting and event space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems
  • Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs
  • Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider 
  • Fully aware of and in adherence to liquor and fire safety laws and regulations
  • Knowledgeable on current industry trends and competitive offerings
  • Attend daily, weekly and monthly departmental communication meetings; as well as divisional and operational meetings
  • Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities
  • Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
  • Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist

Your experience and skills include:

  • Post-Secondary education, or graduate of recognized Hotel & Restaurant Management Program or equivalent and/or minimum one year as a Fairmont Hotels & Resorts Sales Representative and/or equivalent industry experience.
  • Microsoft Office Software computer literacy required.
  • High energy with exceptional organization and communication skills.
  • Excellent interpersonal skills, booth written and verbal. 
  • Must be a creative and effective leader, possessing a high degree of professionalism. 
  • Must be able to work independently and maintain a positive attitude within a very busy environment.
  • Strong knowledge of food and beverage.
  • Completion of Situational Selling courses a strong asset.

Physical Aspects of Position (included but not limited to):

  • Frequent sitting throughout shift 
  • Occasional lifting and carrying up to 20 lbs 
  • Occasional kneeling, pushing, pulling, lifting 
  • Occasional ascending or descending ladders, stairs and ramps
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Must already be legally entitled to work in Canada to be considered for the position.


Event Sales & Services Manager

Toronto, Canadá

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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