Host/Hostess (Restaurant Ambassador)
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Host/Hostess (Restaurant Ambassador)

Accor HQ

Publicada

Cerrada

Host/Hostess (Restaurant Ambassador)

Sobre el trabajo

World Class Hotels & French Elegance Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence

 

Host/Hostess (Restaurant Ambassador)

You are the warm and welcoming face greeting our guests, creating a genuine, hospitable atmosphere. As the first point of contact, you have the opportunity to make their time with us memorable, comfortable, and ensure they feel valued and at home. Your attention to detail, organization, and communication skills will guarantee our guests a seamless experience.

 

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing:

Reporting to the Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following:           

  • Consistently offer professional, friendly and engaging service
  • Greet and welcome guests
  • Manage reservations, wait times, answer calls, and address any questions
  • Escort guests to their table, provide menus, and introduce their server
  • Coordinate with servers and team to ensure available seating is accurate
  • Maintain the reception area
  • Maintain a constant focus on providing excellent, memorable guest experiences
  • Maintain database of guest preferences, habits and special dates and encourage other employees to d so
  • To uphold the Sofitel Washington D.C. Lafayette Square values and mission statement while performing positional responsibilities
  • To adhere to company policy and procedures, as stated in the company Handbook
  • To provide the highest quality service to all guests at all times, by instilling the company philosophy
  • Sets up, breaks down and resets the Outlets’ service station
  • Answers and takes phone orders using proper standards and etiquette
  • Explain food and beverage items in detail to our guests
  • Works well with others as a team and ensures outlet cleanliness by circulating through the Outlet when not busy at the welcome stand
  • Take initiative in touching tables to ensure guest satisfaction when not busy at the welcome stand
  • Assists in filling in at other F&B areas as agreed
  • Performs other related duties as assigned
  • Follow all safety and sanitation policies when handling food and beverage
  • Complete daily assigned side work tasks
  • Communicate all guest needs with Leadership and other Ambassadors
  • Assist with maintaining par levels in the store room while rotating product to reduce waste
  • Uphold uniform and grooming standards
  • Other duties as assigned
     

Physical aspects of the position include but are not limited to:

  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

Your experience and skills include:

  • Previous food & beverage experience preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Able to work flexible hours, weekends and holidays

 

Visa Requirements: Must be legally authorized to work in the United States.

 

Your team and working environment:

  • Opportunity to work with a diverse group, representative of over 20 countries worldwide
  • Experienced group of individuals to train and hone innate skills and abilities

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit 
https://careers.accor.com/

Cerrada

Host/Hostess (Restaurant Ambassador)

Southwest Washington, Washington, DC, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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