Bulgari Hotel Roma
Publicada
Reservation Agent
Sobre el trabajo
Job Category Reservations
Location Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, ., Italy VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Departamento: Reservas
Sobre ti
- Idiomas requeridos: Inglés e Italiano.
La empresa
Opening in 2023, Bulgari Hotel Roma is an exceptional homage to the home of Bulgari and its greatest source of inspiration. The Hotel will be located in the heart of the Campo Marzio neighborhood, minutes from the Spanish Steps, Via del Corso and the Bulgari flagship on Via Condotti.
The new Bulgari Hotel Roma will occupy a magnificent modernist building from the 1930s that faces two of Rome’s most iconic landmarks: the Ara Pacis and the Mausoleum of Augustus, the first Roman Imperator.
Like all Bulgari Hotels properties, the Italian architectural firm Antonio Citterio Patricia Viel will be in charge of both the restoration of the building and the interior design of the new Bulgari Hotel Roma, which will count over 100 rooms, most of them suites, as well as the prestigious Il Ristorante curated by Michelin-starred chef Niko Romito and The Bulgari Bar.
