Canopy by Hilton London City
Publicada
Switchboard Operator
Sobre el trabajo
Canopy’s London City’s approach to hospitality centers on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
About the Hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. We create a positive stay.
Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
Canopy London City with its 340 bedrooms is a positive destination where to start exploring London. Penny Square restaurant, St Clare Cafe and Bar on the ground floor and our rooftop bar Florattica with views of the city is a delight for any traveler. The hotel is the first under Hilton’s Canopy Brand in the United Kingdom.
What We Offer to our Enthusiasts
- Flexible working and Full-Time hours available
- Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Recruit a friend scheme - up to £500
- Free Uniform Provided and Meals on duty
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels
- Cycle to work scheme tax-free
- Free Optional medical healthcare plans (Health Cash Plans)
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal and mental health support)
- Continuous Learning & Development opportunities with the best recognized UK and US institutes
- Amazing Recognition Program and social events to keep you connected with Canopy London City and our EPIC Team!
About the role
You are passionate about supporting the Front of House team ensuring the guest experience is on high standard creating EPIC guests experiences, in particular:
Reporting to the Front of House Supervisor, you will be creating an exceptional Guest journey from arrival to departure. You will create a positive stay, with keen eyes o our guest experience and satisfaction, and will be active part of our collaborative to achieve our goal of being in the top 25 TripAdvisor recommended hotels in London. You will be fluent in all Hilton Brand Standards, Property Management System and will be eager to discover the neighbourhood areas, local attractions to share with our guests. You will be empowered of maximising guest satisfaction, measured through SALT, Tripadvisor and other social and booking platforms
Key Responsibilities & Duties
- Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- To handle every query in a polite and courteous manner.
- To ensure total guest satisfaction by ensuring message taking is correctly.
- Ensures any faults or modifications are reported to the supervisor.
- Ensures guests are greeted upon calling to the correct standard.
- Maintains an up to date knowledge of the hotel and local services.
- Ensures that a high level of customer service is consistently maintained
- Ensures a high level of product knowledge of the hotel and local areas.
- Ensures the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls.
- Takes messages for guests and management to the required standard.
- Deals with any complaint, taking action as appropriated and communicating this to the Supervisor.
- Attends department communication meetings.
- Maintains an awareness of Sales Opportunities maximizing revenue.
- Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
- Maintains regular and effective liaison between other departments with particular emphasis of Front Office.
- £24000.00 per annum plus commission
- Departamento: Operador telefónico
Sobre ti
- Idioma requerido: Inglés.
La empresa
Canopy’s London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.
Canopy by Hilton London City is part of 4C Hotel group. 4C Hotel group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
