Front Office Manager
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Front Office Manager

Sobre el trabajo

To be responsible for the entire front office operations including front desk, guest relations, concierge, Bell service, Operator
Main duties includes:

Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
Oversee the maintenance and configuration of the Opera system ensuring that input standards of profile and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates, etc. on a regular basis.
Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action.
Handle guest complaints and feedback according to Jumeirah standards ensuring complaints are recorded when necessary.
Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
Work in partnership with Guest Services, Reservations, Sales, & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
Communicate to colleagues the importance of meeting the guest’s as well as regulatory and statutory needs.
Ensuring the availability of the resources and ensuring that the customer requirements are determined and met
Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.

Sobre ti

At least 2 years experience as AFOM-FOM
  • Idioma requerido: Inglés. Arábica es un plus

La empresa

​Discover a downtown hotel infused with the vibrant culture, energy and lifestyles of Dubai. An exclusive gateway to the pride of the Arabian Gulf, the Carlton Downtown Hotel immerses you in the essence of upscale city living.

Renowned for its spacious accommodation (the smallest room category offers an expansive 42 square meters of living space) and gracious hospitality, our elegantly sophisticated 4-star hotel is perfect for everything from a business trip to a romantic getaway or family holiday. Despite our prime city centre location, with easy access to Dubai International Airport, World Dubai Mall, Dubai World Trade Center and Exhibition Center and Jumeirah public beach, the Carlton Downtown Hotel offers an oasis of tranquillity and refinement in the heart of it all.

Select from five distinctive room and suite options and four enticing dining experiences, including a rooftop bar with views of the Dubai skyline. Dubai’s premier destination for visiting executives and leisure guests, the Carlton Downtown Hotel offers an extraordinary blend of chic style, contemporary comfort, modern connectivity and unparalleled accessibility to everything the city has to offer.

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Caducada

Front Office Manager

Dubai, Emiratos Árabes Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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