Front Office Agent

At Crowne Plaza® Hotels & Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Crowne Plaza Geneva is always looking for people who consistently excel in their role and are committed to providing an exceptional stay to its guests: people who create a trusting relationship, encourage success and make a difference.

Your day-to-day

Join us as our new Front Office Agent:

Your main duties will be to:

• Be in charge of welcoming guests as well as ensuring Check-ins and Check-outs.
• Manage the telephone switchboard.
• Distribute keys and be in charge of the safes.
• Check credit limits.
• Actively participate in the sales optimization of the department and the hotel.
• Be fully familiar with the Group’s different loyalty programs to register guests.
• Know perfectly the different types of rooms and their current rates.
• Respond to any guest request and promote the other services offered by the hotel and the Group.

From a Higher Education in Hospitality, you have between 3 and 4 years of experience in a similar position within a hotel of the same category (international luxury hotel) and capacity (+200 rooms).

You are fluent in English and French, at a C1 level minimum. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. Very good knowledge of Opera is necessary.

You are proactive, a patient listener and a people- and result-oriented person. You are acknowledged for your interpersonal, communication and organization skills. Passionate by Hospitality, you aim to create a memorable experience for each of your guests.

This position is opened to Swiss citizens and EU passport holders. Diversity and inclusion are important to us: all applications are welcome.

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Visit http://careers.ihg.com to find out more about us and apply or send us your application at gvacp.jobs@ihg.com.