Global IT - Hotel Applications and Opera Specialist
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Global IT - Hotel Applications and Opera Specialist

Sobre el trabajo

Using your previous experience in Hotel Technology, the Global IT Hotel Applications Specialist will provide the conduit between the corporate office and the hotels to ensure all solutions are optimized and configured within Dorchester Collection standards, whilst taking into consideration other related and connected systems. You will actively engage in project work associated with Dorchester Collection core central systems as well as maintain, support and improve said systems on an ongoing basis.

The Global IT - Hotel Applications Specialist will:

Actively engage in project management/coordination in regard to key strategic application based change initiatives when appropriate.
Work with 3rd party’s to develop test scripts to quality assure functionality is delivered as required
Where appropriate support Hotel Applications Manager/Director during initial projects scoping and functionality definition phases associated with new and existing Hotel Applications.
Maintain existing multi-property environment of Opera PMS, SImphony, Synxis Dynamics CRM , and other associated global systems .
Provide helpdesk escalation of hotel application issues including acting as first line reviewer/assessor of change requests and noting viability and impact before then seeking final approval
Periodic proactive maintenance of key global applications
Act as the liaison between the Hotels and the IT organization in regards to Global business applications.
To maintain appropriate DC Global applications user permission standards.
Manage key Global applications version upgrades – functionality testing, implementation, introduce new functionalities, advise on functionality changes
Raise and escalate P1 Hotel Application issues for the group and co-ordinate/update with key hotel stakeholders.
Implementation of new systems when allocated
Develop of SOP for system functionalities and Guides for DC in conjunction with other key business stake holders
Perform annual system audit
  • Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive: A competitive salary 50% discount on our F&B outlets Complimentary nights with breakfast within Dorchester Collection after six month’s service 20% spa discount Seasonal parties and local social events Complimentary meals whilst on duty
  • Departamento: Informática y tecnología

Sobre ti

To have held a supervisory role in Hotel operations
This role is based in Dorchester Collection Corporate Office, London – there may be an opportunity and requirement to travel to different sites in London and overseas if required.
  • Idioma requerido: Inglés.

La empresa

Nine iconic addresses, nine extraordinary hotels, one unique collection.
One global compass guiding you to the only destinations you’ll ever need.

But what will make it your collection?
Perhaps we’ll be a second home, where you’re always in the place to be.
Or the canvas for golden moments that create your treasured memories.
We may simply provide a true sense of belonging ‒ wherever you are.

For in yesterday’s rich heritage you’ll find our knowledge and experience.
In today’s beautiful surroundings you’ll feel our craftsmanship and splendour.
In tomorrow’s memories you’ll know the warmth of our team.
But only you can decide how you’ll write our future legacy.

So, be our guest. Be our story. Be whatever your heart desires.
We’ll be honoured to take care of you.

Welcome to Dorchester Collection.
Iconic Hotels in Iconic Places.

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Global IT - Hotel Applications and Opera Specialist

London, Reino Unido

A tiempo completo, Indefinido

Fecha de inicio:

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