Guest Service Agent

Sobre el trabajo

Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Monitor inventory of supplies and equipment and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.



Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
  • Posiciones disponibles: 2
  • Uniform, lavanderia, mensa. Convenzioni e scontistica su soggiorni e pernottamenti negli Hotels di Compagnia
  • Departamento: Recepción

Sobre ti

  • Idiomas requeridos: Italiano e Inglés.

La empresa

Established by the venerable Milanese Gallia family in 1932, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan endures as a landmark in the center of Italy’s most dynamic and creative city.
Iconic and visually distinct, the hotel seamlessly celebrates avant-garde fashion, unique design and epicurean heritage through crafted moments and intriguing perspectives.
Excelsior Hotel Gallia is essentially Milan.

TIMELESS ELEGANCE

A celebration of Italian craftsmanship, the 182 rooms at the Excelsior Hotel Gallia are furnished with items handmade in local ateliers. The hotel has 53 suites with a refined style, inspired by the taste of the famous Milanese designers Gio Ponti and Achille Castiglioni.

Unique in its kind, the Katara Royal Suite, at 1,000 square metres, is one of the largest royal suites in Italy. Located on the seventh floor, it offers two terraces, four bedrooms and a private spa.

RESTAURANT TERRAZZA GALLIA

Restaurant Terrazza Gallia delights gourmet palates with traditional Italian dishes reinterpreted in a contemporary key by the Lebano brothers in collaboration with the tristellati Cerea brothers.

#excelsiorgallia #excelsiorhotelgallia

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Guest Service Agent

Milan, Italia

A tiempo completo, 6 meses

Fecha de inicio:

Fecha limite de comienzo:

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