Catering Sales Manager - Four Seasons Hotel Boston
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Catering Sales Manager - Four Seasons Hotel Boston

Four Seasons

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Catering Sales Manager - Four Seasons Hotel Boston

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Join a diverse and talented team in Boston

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The Role  

Are you passionate about beautiful food, creative events and representing one of the most awarded Hotels in New England? We are looking for a Catering Sales Manager who will support the Event Services Team in overseeing the day-to-day operations of the department. This position will be responsible for securing catering business for the hotel. The Catering Sales manager is responsible for prospecting for new business and for enforcing the terms of sales contracts and guiding meeting/event/third party planners through the planning process. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

Responsibilities Include But Are Not Limited To

·         Negotiate with clients with creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.

·         Coordinate with the Sales and Events Departments to ensure proper utilization of function space to yield maximum revenues.

·         Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

·         Supervise the execution of banquet events. Review all function space with banquet manager and when necessary, head house attendant. Ensure satisfaction of client at the outset of all events.

·         Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.

·         Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.

·         Conduct property tours and entertain planners of meetings, social events, and weddings.

·         Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.

·         Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.

·         Keep Director of Events and Event Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.

·         Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.

·         Respond according to the crisis management plan to any resort emergency or safety situation.

·         Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

·         Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

·         Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.

·         Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Events and Event Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

·         Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Understand capabilities and limitations of event spaces and resort facilities to provide resourceful options between client, third party vendors and internally.

·         Ensure all food & beverage revenues and covers are properly inputted into Golden Sales & Catering and fully inform Director of Events/Events Services of major changes to food & beverage revenues and covers due to drop in attendance or canceled meal periods. Input meal functions into Golden Sales & Catering with covers as soon as client provides timeline of events to ensure forecast accuracies before detailing Banquet Event Orders.

·         Detail and distribute Weekly Group Resumes to include all necessary manifest details to Operations team.

·         Maintain proper communication with client on Room Block Changes, Pick Up, Cut-Off Date, Attrition Balances throughout the planning process. Ensure attrition and commissionable rates are communicated with Finance department for proper payment/payout processing.

·         Conduct Menu Tastings for VIP High Level Profile Groups, based upon request from client.

Preferred Qualifications And Skills

·         Bachelor’s Degree

·         2 to 3 years’ experience directly related to hotel event sales.

·         Previous leadership experience in a luxury hotel setting.

·         Excellent reading, writing and oral proficiency in the English language.

·         Strong selling and interpersonal skills.

·         Strong problem-solving skills, ability to handle difficult situations and guests.

·         High level of creativity and attention to detail.

·         Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.

What to Expect from Your Work Experience

  • Be part of a cohesive team with a singular focus on creating the best possible guest experience

  • Demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.

  • Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.

  • Market-leading pay and a comprehensive benefit plan.

  • Experience other Four Seasons Hotels and Resorts through the complimentary room nights program.

  • Medical, Dental and Vision Insurance.

  • 401k participation with company matching program.

  • Complimentary Life insurance.

  • Vacation & Paid Sick Time Off.

  • Complimentary Employee Meals.

  • And much more!



Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/boston

https://www.facebook.com/FourSeasonsHotelBoston

https://www.twitter.com/FSBoston

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Catering Sales Manager - Four Seasons Hotel Boston

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