Front Desk Assistant Manager
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Front Desk Assistant Manager

Four Seasons

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Front Desk Assistant Manager

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Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: an opportunity to build a lifelong career with global potential and a real sense of pride in work well done. For more information on Four Seasons Hotel and Resorts, please click here; https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

The Opportunity: Four Seasons Hotel One Dalton Street, Boston is currently looking for a Front Desk Assistant Manager!

Essential functions of the job:

  • Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).  
  • Interviews, trains and schedules staff.  Conducts Performance Evaluations and disciplines staff when needed.
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
  • Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  • Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
  • Establish training and accountability within the team to achieve high results above benchmarks.
  • Assures that all financial and credit procedures are followed.  Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are re conciled with proper approvals and endorsements.
  • Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.


Non-Essential functions of the job:

  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
  • Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
  • Works closely with Door/Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
  • Work closely with Concierge team to ensure that all guest special requests and needs are met and customized to their preferences.


Who We Look For: 

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Knowledge and Skills: 

Education: College degree preferred.

Experience: 1-2 Years luxury hotel experience in an operational management role

Experience with computers and knowledge of key front office PMS is a must.

Skills and Abilities:  Ability to read, write and English. Foreign language is a plus but not required. Strong managerial and supervisory skills. Ability to manage a large and diverse group of individuals. Ability to shift gears and into different areas of responsibilities comfortably.

Visa Requirements: 

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

  • Ability to experience our hotels as a guest through the complimentary room program
  • Free Medical, Dental and Vision Insurance after 30 days
  • 401(k) Retirement Matching Plan
  • Highly competitive salaries and incentives
  • Educational assistance programs, as well as in-house training workshop for all employees.
  • Complimentary Life insurance
  • Vacation & Paid Sick Time Off
  • Complimentary Employee Meals


And much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Cerrada

Front Desk Assistant Manager

Boston, MA, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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