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Four Seasons
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Room Service Coordinator
Sobre el trabajo
Four Seasons Hotel Seattle
Room Service Coordinator
Four Seasons Hotel Seattle is looking for a Full Time Room Service Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Coordinator will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the Room Service Manager. U.S. work authorization is required for this position.
About Us
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine 100 Best Companies to Work For rankings every year since 1998.
Four Seasons Hotel Seattle is the Pacific Northwest’s only Forbes five-star rated hotel. Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.
Key Elements of the Job
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
- Ensure all BEO’s and pre-orders are communicated with staff and kitchen
Preferred Qualifications and Skills
- Previous exposure to Hotel Operating Systems (Opera, Micros POS and hotsos systems preferred)
- Previous experience in office/event coordination or relatable experience a plus
- Strong Communication Skills necessary for the success of this role
- An ability to smoothly navigate between engaging guests and handling complex administrative tasks
- Food Handler’s Permit and Mixologist Permit
What to Expect from Your Work Experience...You will
- Be part of a cohesive team with a singular focus on creating the best possible guest experience
- Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
- Be encouraged to demonstrate your professional passion
- Receive an hourly wage of $21.00
- Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
- Be rewarded with market-leading pay and a comprehensive benefit plan
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
- Receive a complimentary meal when at work in our employee restaurant
Learn more about our property and what it is like to work at Four Seasons by visiting:
http://www.fourseasons.com/seattle
https://www.facebook.com/FourSeasonsHotelSeattle
https://www.twitter.com/FSSeattle
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
- Departamento: Responsable del departamento de habitaciones
Cerrada
Room Service Coordinator
A tiempo completo, Indefinido
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