Cluster Director of Food and Beverage
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Cluster Director of Food and Beverage

Hilton

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Cluster Director of Food and Beverage

Sobre el trabajo

As Cluster Food & Beverage Director, you will be responsible for the successful management and profitability of all food and beverage and kitchen operations in the hotels (Doubletree by Hilton Marjan Island, Hampton by Hilton Marjan Island, Doubletree by Hilton RAK City and Doubletree by Hilton RAK corniche,  You will recruit, lead, develop and inspire the F&B and culinary team to consistently provide exceptional guest experiences and to maintain the highest standards of health, safety and hygiene.  
Be an innovator and deliver best in class F&B experiences. 

You will partner with the Commercial team to develop attractive F&B concepts, menus, promotions and services, in line with brand guidelines and the F&B trends of world’s leading dining destinations. You will prepare the F&B business plan and manage the F&B budget effectively to support achievement of the hotel’s commercial targets.  The Food & Beverage Director is a key role in the hotel leadership team.  

 

What will I be doing?

 

The key responsibilities of this position are to:
•    Develop, own and drive the F&B strategy plan in collaboration with all other hotel key leaders and regional specialists.
•     Develop and achieve a commercial F&B business plan, considering market strategy, revenue generation, operating costs, profitability targets, business volumes and guest and team member experience, to support the hotel plan.  
•    Prepare and manage the F&B budget to achieve departmental and hotel targets.  This includes carrying out regular reviews of performance against budget targets, analyzing variations and taking corrective actions where needed, as well as providing accurate forecasts, FFE – restaurant upkeep and inventories. 
•    Fully responsible for the management of the kitchen and all restaurants, bars, outlets, catering and banqueting operations. Monitor and review performance against targets, including revenue, costs, covers and guest satisfaction. Agree action plans with the culinary & F&B management team to improve performance, where needed. 
•    Ensure the team delivers great guest experiences by maintaining consistently high service standards and product knowledge.  Review and act on guest feedback and take appropriate action to resolve guest complaints and improve guest loyalty. 
•    Partner with the Commercial team on the F&B sales and marketing strategy and the development of new products and services.
•    Maintain good communication and work relationships in all hotel areas 
•    Manage staff performance issues in compliance with company policies and procedures
•    Manage, train and develop the F&B service and culinary team to the highest level
•    Ensure maintenance, hygiene and hazard issues are dealt with in a timely manner
•    Be environmentally aware, adhere to sustainability programs part of Hilton 2030 goals 
•    Focus on banquet operation, sales and development to maximize the revenue and ensure the property offers the best-in-class products and service. Constantly look for ways to make the customer experience more pleasant and productive.
•    Lead, develop and inspire the Culinary & Food & Beverage team and create an environment where all Team Members can thrive.  Maintain effective people management practices, including coaching, performance management, talent development, succession planning, recruitment and effective training.  
•    Establish and maintain an efficient F&B and kitchen workforce plan, identifying current and future workforce needs in line with business volumes, budgets, HR and compensation practices.
•    Ensure the F&B operations and team strictly comply with all applicable regulations, including health, safety and hygiene regulations; food safety training and certification; hospitality, food and beverage legislation; first aid, fire and emergency procedures; and hotel policies and procedures.  Ensure that potentially hazardous situations are identified, reported and rectified.   
•    With the Purchasing team, ensure efficient and cost-effective purchasing procedures and identify, evaluate and select suppliers where required.
•    Establish and maintain regular and effective communications with key stakeholders, including the F&B team, the hotel leadership team, suppliers, local authorities and customers. 
•    Maintain comprehensive up-to-date product knowledge, including markets, current and future trends, ingredients, equipment and suppliers, and make appropriate adjustments to food and beverage plans accordingly.

Direct Reports: 
•    F&B Managers | Restaurant Managers | Banquet Manager | Beverage Manager  
•    Executive Chef | Executive Sous Chef    | Pasty Chef              |Head/Specialty Chef        

Key Business Partnerships:
•    Hotel Team | Culinary Team | F&B Operations Team | Procurement 
•    Third Party suppliers | Local Authorities | Clients

 

What are we looking for?

 


We are looking for a mature, energetic and accomplished leader who is passionate about food and beverage, with at least 10 years’ experience in a similar role and an internationally recognized degree or diploma. 

The candidate must demonstrate an in-depth knowledge and experience operating lifestyle and trendy restaurant concepts in the likes of Zuma, Yellow Tail, STK, celebrity chef’s venues, etc.  Upper upscale hotel experience of large hotels and operating within internationally renowned restaurant groups would be a significant advantage. 

An F&B creator with great flair, an entrepreneurship & creative spirit and passion to create special dining, wining, drinking and entertainment moments for hotel guests, RAK visitors and local resident alike – someone who will position the cluster as RAK’s most successful dining destination.

To be successful in this position you will have:
•    Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
•    Inspirational leadership and people management skills, with experience in leading, developing and motivating a large team and collaborating effectively across functions.
•    Excellent verbal and written communication skills, with the ability to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.
•    Guest focus experienced in implementing and maintaining the highest standards of service and quality to deliver memorable guest experiences.
•    Effective relationship management skills to build and maintain good working relationships with key stakeholders, internally and externally, including suppliers and hotel ownership. 
•    Creativity, strategic thinking and problem-solving skills, with the ability to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will be also fluent in English and comfortable using MS Office.  

Cluster overview:
•    Doubletree by Hilton Marjan Island (cluster head): 723 rooms & suites / 14 F&B venue and outlets
•    Hampton by Hilton Marjan Island (opening Q3 2021): 515 rooms & suites / 7 F&B venue and outlets
•    Doubletree by Hilton RAK City: 154 rooms & suites / 5 F&B venue and outlets
•    Doubletree by Hilton RAK Corniche: 232 residences / 1 F&B venue
•    Overall medium size banquet & event space
•    High volume all-day-dining, IRD, lobby lounge 
•    Hotel-operated restaurant & bar franchises 
•    Destination restaurants and bars


What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

 

 

 

Cerrada

Cluster Director of Food and Beverage

Ras Al-Khaimah, Emiratos Árabes Unidos

A tiempo completo, Indefinido

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