Cluster Reservations Manager
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Cluster Reservations Manager

Hilton

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Cluster Reservations Manager

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Cluster Reservations Manager

Hilton the Netherlands

Are you an agile leader, passionate about building meaningful connections with customers, able to drive commercial excellence and looking for a Great Place To Work? We’ve got you covered…

You will be the creative lead in building a dynamic, flexible and diverse Cluster Reservations Team for seven Hilton properties amongst three different brands in the Netherlands. You will be driving the commercial and operational performance with the goal to maximize revenue and to deliver the highest level of customer service to our guests within various segments. Key objectives are to maintain a strong relationship with key stakeholders of the cluster hotels which contributes to achieve individual hotel targets and to drive incremental business. Your main responsibilities will cover:

The ability as a leader to envision possibilities and building high performing teams. The willingness to take calculated risks, assumes responsibility, and enhances quality and service.
Train, coach and develop team members on all aspects of the role.
Create an environment in which the team is productive and works together to their strongest ability. Drive performance through key activities and adjust strategy as per business needs.
Inspire passion and drive motivation resulting in team member retention and satisfaction.
Monitor and analyze rates & inventory for all hotels and involve appropriate stakeholders such as Revenue Manager, Commercial Directors and General Managers.
Engage and maintain a strong relationship with the Hilton Reservations & Customer Care Teams (HRCC) to make sure HRCC is provided with the most actual hotel updates and therefore can drive revenue by consistently upselling our hotels.
Ensure that all room reservation requests are handled as per Brand Service Standards and protocols.
Manage guest/bookers requests and complaints in a professional and timely manner by taking ownership and accountability.
Manage inventory and rates on third party websites by controlling extranets and freesale calendars based on the hotel’s strategy.
Contribute to commercial focus meetings with relevant contribution on Reservations and HRCC performance.
Ready to discuss this great career move? We’d love to hear from you, please contact… amshi_hramsterdam@hilton.com
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Cluster Reservations Manager

Amsterdam, Holanda

A tiempo completo, Indefinido

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