Convention Services Manager- Hotel del Coronado, Curio Collection by Hilton
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Convention Services Manager- Hotel del Coronado, Curio Collection by Hilton

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Convention Services Manager- Hotel del Coronado, Curio Collection by Hilton

Sobre el trabajo



The iconic Hotel del Coronado is growing their team and looking for a Convention Services Manager!

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 700 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

A Manager, Convention Services hires, trains and directs the Banquet Set up staff in the planning and set up of all banquet space in order to ensure a successful function and repeat business.

What will I be doing?

  • Working with clients, guests, and hotel team members to ensure high quality and cleanliness standards of all event space (indoor, outdoors, as well as beach front), meeting rooms and pre-function space.
  • Supervises and conducts the set up, break down, and service of all event space.
  • Develops checklists and cleaning schedules to ensure proper cleanliness and maintenance of meeting space.
  • Interviews, trains, supervises, counsels, schedules and evaluates team.
  • As a Manager, Convention Services, you would be responsible for assisting in the planning, organization and execution of all banquet function event set ups in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Assist in the management of all Banquet operations to include, but not limited to, guest service standards and initiatives
  • Ensure equipment maintenance and show quality, maintain equipment inventory and organization, repair and maintenance, all equipment Is in good standing and working order, report damaged equipment, communicate equipment needs department management
  • Policy and procedure implementation and enforcement and meeting participation and facilitation
  • Supervises food and beverage set up and clean up
  • Assist in planning, organizing and executing all set ups for banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
  • Greets clients and responds to guest requests in a timely, friendly and efficient manner
  • It is the primary responsibility of the Manager, Convention Services to oversee all aspects of day-to-day banquet set-up operations
  • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Hotel
  • Works closely with Director of Banquets, assist Catering and Events regarding servicing of events
  • Attends pre-cons, tie downs and preplanning meetings with Catering Managers and clients as required for upcoming groups
  • Manage Banquet Event Order contracts review utilizing: flow sheets creation to monitor (room-sets, daily refreshes, teardowns and ensure resets are taking place according to banquet event orders and set up standards)
  • Forecasts equipment needs using a 30, 60, 90 day projection to ensure supplies/tools are available to execute business pertaining to (tables, linen, staffing, skirts, clips, etc.) Inventories all equipment and supplies to ensure equipment is in acceptable condition for all functions and par stocks are maintained
  • Establishes standards and create turnover process to Set up staff to ensure (the set up staff can follow established porter guidelines regarding room set-ups utilizing the banquet event order operations board.)
  • Oversees the Assistant Managers and Leads and insures they are following department and hotel policies and procedures and adhering to the collective bargaining agreement
  • Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment
  • Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
  • Creates weekly convention set up TMs schedule in accordance and compliance with the collective bargaining agreement
  • Works closely with Fire Department to ensure policies and regulations are met
  • Works with all departments to ensure all Health Code and Safety policies are adhered to
  • Practices and observes safety rules and regulations and encourages others to do the same
  • Performs all other relevant duties as assigned by upper management


Qualifications:

  • Three 3 years’ experience in a large convention center or banquet operations, in a position of at least assistant manager or senior supervisor
  • Two 2 years’ experience in event set-up


What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability



What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

Cerrada

Convention Services Manager- Hotel del Coronado, Curio Collection by Hilton

Coronado, CA, United States

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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