Coordinator - Lead Management Services, RMCC Americas
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Coordinator - Lead Management Services, RMCC Americas




Coordinator - Lead Management Services, RMCC Americas

Sobre el trabajo

The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.

What will I be doing?
Do you love customer service and have strong attention to detail? If so, we believe you could be a great fit for a career in Revenue Management at Hilton. As a Lead Management Coordinator supporting the Lead Management Specialist, your job duties will include data collection, data entry, maintenance of tools, assigning sales leads, and answering the LMS Sales Support line when needed.

Further, your work will seek to deliver extraordinary guest service while improving financial profitability.

More specifically, you will:

  • Assign sales leads' to appropriate Lead Management Specialist
  • Perform word-processing, typing, e-mailing, and data-entry
  • Assist internal and external guests with various requests
  • Expedite correspondence
  • Perform other general office duties and assist with special projects, as needed
  • Run and distribute a range of reports daily/weekly/monthly, as assigned
  • Data entry using OnQ R&I, Delphi.fdc, Microsoft Word, and Excel. Examples include correspondence, reports, contracts, and internal forms
  • Copy and distribute internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail
  • Handle the LMS Phone Support Line periodically, including answering calls on behalf of hotels, answering questions, transferring calls, gathering lead details, and disseminating them to the appropriate team

What are we looking for?
We seek visionaries, passionate about customer service and who love the opportunity to improve the guest experience. We believe success will demonstrate itself through the following attributes and skills:

  • Ability to balance multiple customers and operational demands with a high degree of professionalism, operating frequently with time-sensitive deadlines
  • Ability to use time management skills to complete tasks timely to meet required deadlines
  • Interpersonal skills to provide overall guest satisfaction for internal and external guests.
  • Outstanding communication skills, including reading, writing, and speaking the English language; fully comprehending guest requests, memos, proposals, general correspondence, and similar written materials.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High school diploma/GED
  • One (1) year of administrative or related experience
  • Can work independently with minimal direction
  • Proficiency with quickly learning new programs when required
  • High proficiency with MS Excel, Word, PowerPoint, and Outlook

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Two (2) or more years of experience within hotel sales, revenue management, data management, reservations, or front office operations field

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Coordinator - Lead Management Services, RMCC Americas

Addison, TX, United States

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

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